FAQ

Lens and Frame

Can the frame temples be heated and bent?

No. The frame temples of this smart eyewear product contain electronic components which could be damaged if the glasses are heated or bent, thus resulting in the product malfunctioning. However, you can bend a bit the end tips as it is adjustable for your head fit.

Can the lenses be removed?

Yes, the lenses are removable. Please refer to the tutorial video.

If you buy the smartglasses from our authorized optical shops, you could let the optical professionals to help you with this.

Do I have a prescription lens option for my solos Smartglasses?

For the prescription lens, you can take your solos smartglasses to any optical eyewear shops to get your own prescription lenses because our lenses are swappable.

What is the difference between the Neon Collection and and Argon Collection?

All Argon collection's frame fronts are made with "Acetate" which is a premium material; AllNeon collection's frame front are made with TP90 flexible material. Their styles are different, but the functions are the same.

What type of lenses does solos supply?

solos mainly offer Clear lens and Sunlens for our customers.
For Clear lens, most of the Solos smartglasses come with anti-bluelight protection lenses.
For sunlens, there are 2 main types of lenses.

a) Sunlens with full UVA/B protection coating, suitable for road use and driving.

b) Zeiss LightPro Sunlenses, with UV protection coating, AR Azure coating, high protection against sunglare.

Appearance and Accessories

Where is the operation area for the tap / double-tap feature?

You can tap you anywhere on the frames or temples for the features.

What should I do if my smartglasses are uncomfortable to wear or feel too tight?

It is advised that you take your smartglasses to an authorized Solos’ partnered optical shops for adjustment. If you are taking the glasses to an unauthorized repair center, do not allow your glasses to be heated up or bent, as this could damage the electronic functions.

How to clean the smartglasses?

As this product contains electronic components, we recommend you clean it with care.


Step 1: Detach the frame front from the temples gently.
Step 2: Use an alcohol-free lens wipe to clean the lenses, and then dry it with a soft cloth.
Step 3: Use a soft and dry cloth to clean the frame front and temples.
Step 4: Use a dry cotton bud to clean the contact points in the hinges and temples.
Step 5: Idle it until it is entirely dry.
Step 6: Attach the temples into the frame front.


Please do not use chemicals, abrasive materials, ultrasonic cleaners, alcohol, acetone, and other solvents may damage the frame’s finish and electronics. The smartglasses should not be rinsed under running water, sprayed by liquid, or submerged in an ultrasonic cleaner.


For the details, please refer to the Frame Front user manual.

Power

What is the battery performance of Solos Smartglasses?

Battery performance depends on the content played and the volume at which it is played. In typical usage, the smartglasses battery lasts up to 60 hours on standby or approximately 11 hours of streaming music playback.*

*measured with speaker output levels being set to 60%

What should I do if the smartglasses cannot power on even though the smartglasses is fully charged?

Please detach the frame front from the temples gently and use a dry cotton bud to clean the contact points in the hinges and temples. Then attach back the temples to the frame front. Try to use the smartglasses again. It would be back to normal.

What should I do if the LED signals of the smartglasses does not respond correctly?

Please detach the frame front from the temples gently and use a dry cotton bud to clean the contact points in the hinges and temples. Then attach back the temples to the frame front. Try to use the smartglasses again. It would be back to normal.

What should I do if the speakers or either one of the speakers cannot perform

Please detach the frame front from the temples gently and use a dry cotton bud to clean the contact points in the hinges and temples. Then attach back the temples to the frame front. Try to use the smartglasses again. It would be back to normal.

How to charge the Solos Smartglasses?

With the bundled Magnetic Charging Cable.


DO NOT detach any temples from the frame front while charging your smartglasses.


Step 1. Connect pogo pins connector of the magnetic charging cable to smartglasses’ charging port.
Step 2. Plug USB connector of the charging cable to USB charger or laptop.
Step 3. The right temple’s LED shows in red color during charging and it turns to blue color after fully charged.


*Please note that the smartglasses will be automatically power off when it’s under charging. When disconnect pogo pins connector from the right temple, the smartglasses will power on and reconnect to last paired phone automatically.

How do I power on or power off the smartglasses?

Power On:
Before power on, please confirm that the left and right temples are attached to the glasses frame front. Long press multi-function button for 2 seconds until Power Status voice prompt is heard, and it’s LED flashes in blue color. The smartglasses will reconnect to last paired phone automatically.

Power Off:
Method (1) – To power off the smartglasses, long press multi-function button for 3 seconds until “Power Off” voice prompt is heard, and its LED will turn off.
Method (2) – AirGo 2 will power off automatically if it is upside down for 3 minutes.

To learn more, please refer to the tutorial videos.

Connection and Pairing

How many devices can pair with the smartglasses at once? What happens if I have several Bluetooth-enabled devices?

The smartglasses keep track of the last eight devices to have paired and connected with them, dropping the least recently used when a new one is paired.

When in Bluetooth mode, the smartglasses searches for and connects to the most recently connected active Bluetooth-enabled device. If that device is unavailable, the smartglasses will attempt the next most recently connected device.

How to connect the Solos Smartglasses to my smartphone?

Long press the multi-function button for 5 seconds to power on the Solos smartglasses until its LED flashes in red/blue color and “Pairing” voice prompt is heard. Turn on Bluetooth connectivity of your phone and put the smartglasses right next to your phone. Open Bluetooth settings on your phone and select “Solos AirGo”. The LED on the right temple will flash in blue color only after it is paired to your phone. Then it’s ready for call and music. Solos smartglasses can be paired up to 8 devices. To learn more, please refer to thetutorial video.

When I try to pair the glasses to my new phone, Bluetooth does not find the glasses. It is visible and connects on my old phone so I know the glasses are working. How can I connect it to my new phone?

Reset the Solos smart glasses by the following procedure in order to pair your new phone.


1. Power off Solos as normal
2. Long press the Multi-function button (power button) for over 10 sec until you can hear a "dom" sound, the led will flash Red/Blue . (pls keep on pressing the button even you hear power status, pairing until you hear Dom, Dom)
3. On your new phone, pls go to BT setting. select the Solos Smartglasses to pair.

My solos Smartglasses connects to my iPhone/Android phone but not to my Apple Watch. It keeps looking for the device on my watch but doesn’t connect. What can I do to connect to my Apple Watch?

Reset the solos smart glasses by the following procedure in order to pair the Apple Watch.


1. Power off Solos as normal
2. Long press the Multi-function button (power button) for over 10 sec until you can hear a "dom" sound, the led will flash Red/Blue . (pls keep on pressing the button even you hear power status, pairing until you hear Dom, Dom)
3. On your Apple Watch, pls go to BT setting. select the Solos Smartglasses to pair.

Product Introduction

How do I control the volume on the smartglasses?

You can increase the volume by sliding backwards on the right temple (which means sliding toward to your ear). To decrease the volume, sliding forwards on the right temple (which means sliding away from the ear). To learn more, please refer to the tutorial video.

Does the smartglasses use bone conduction technology?

No, our smartglasses feature a semi-open dual-speaker design instead of bone conduction technology for the earphones. This design will not result in high vibration at a low frequency or a poor high-frequency response, and thus will not cause poor sound quality or distortion. The directional stereo speakers deliver high quality sound especially for listening 8D/9D music with the smartglasses.

What is the water resistance rating? Can the smartglasses be used during raining day?

solos smartglasses has equipped with IP54, the international IP rating for both dust and water resistance, it is protected against water splash and rain from all directions.

What is the weight of Solos Smartglasses?

The smartglasses (exclude the lenses) weigh below 30 grams, which is in the same range as regular glasses.

What is semi-open dual speaker design?

Unlike a general opened or sealed speaker, Solos smartglasses uses a directional stereo speaker design that transfers sound to your ears in a directive manner. The semi-open directional stereo speakers deliver excellent sound effects whilst they let you alert the surroundings to avoid unnecessary risks.

Why is my Smartglasses not responding when I tap it?

It might be caused by the low tap sensitivity in settings, please connect your solos Smartglasses and open the Solos AirGo Mobile App.


Go to [MY GLASSES] in the bottom bar >Select [Tap Control]
Increase the tap sensitivity by sliding the indicator to the right.

How do I increase/decrease the smartglasses sensitivity?

Go to [MY GLASSES] in the bottom bar >Select [Tap Control]
Increase/decrease the tap sensitivity by sliding the indicator to the right/left.

Purchase and After Sales Services

How long is the warranty?

The Solos smartglasses comes with a 12-month limited warranty.

Can I buy your products with other currencies? How can I change it?

Yes, you can pay with your preferrable currency. If your screen doesn't automatically show it, you can try:


1. (If you use mobile) select it from the "3 dashes bar" on the top right corner of your mobile. Then scroll down. Just under the "Login", you can see that there is a selection to choose your currency.
2. (If you use computer) Scroll down the bar on the left hand side of any page. Just under the "Login", you can see that there is a selection to choose your currency.

How to find the frame front from Solos website?

In <solosglasses.com>, please click "Accessories" in the menu bar, then you can find various solos frame fronts there.

Apart from USA, can I buy solos Smartglasses in any other countries?

Yes, definitely. When you purchase our product from our website, please provide your appropriate delivery information, our products can be delivered worldwide.

Software and Application

What apps work with Solos Smartglasses?

Solos smartglasses use Bluetooth connectivity, you can access any app that’s on your mobile device. Examples include:

Music services like Spotify® and Apple Music

Voice communication apps like Zello, WhatsApp and Skype

Navigation apps like Google Maps or Waze

How to enable caller ID announcement?

Your smartglasses can announce the caller’s name if you try the following steps on your smartphone.

For Android users:

1. Click the “Settings”

2. Tap “Accessibility”

3. Select “Interaction and dexterity”

4. Tap “Answering and ending calls”

5. Simply turn on the option next to “Reader caller”

6. Tap the “Read caller names aloud” on, then select “With Bluetooth or headset only”

For iOS users:

1. Click the “Settings”

2. Tap “Phone” 

3. Tap “Announce Calls”

4. Press “Always” to turn on the function

5. Select “Always”, “Headphones & Car” or “Headphones Only” according to your need. Do NOT select “Never”.

Are all phone compatible with Solos Smartglasses?

Solos smartglasses are compatible with most devices that have the following operating systems (Apple iOS 11 and higher, Android OS 8.0 and higher.)

With the AirGoTM mobile app get automatic updates and new features in the future?

AirGo™ mobile app supports both Android and iOS. We will continue to maintain the mobile app updated to enhance new features and customer feedback. The mobile app auto-updating features shall depend on your smartphone setting, so please check your mobile phone setting.

I have no idea whether the smartglasses styles are suitable for me or not. Is there a way that I could know before purchasing?

You can download our App – “Solos VTO” to virtually try on the our smartglasses. Just download Solos VTO for free. Try it, have fun and welcome to share Solos VTO around.

iOS download
Android download

Where can I find update regarding on the solos AirGo and solos AirGo app?

Please visit solos AirGo update here.

If the problem persist, contact customer support here.