When placing an order through our website, you must ensure that any orders placed are correct. If unsure on how to place an order, please feel free to contact us.

If you need glasses, your eye doctor will provide you with a prescription for corrective lenses. Eyeglass prescriptions may be written in different ways, though most are either printed or handwritten in horizontal rows.

The first row is the prescription for the right eye (OD), and the second row is for the left eye (OS). Within each of these rows are three values: Sphere (SPH), Cylinder (CYL), and Axis.

The SPH number corrects for nearsighted [indicated with a minus (-)] or farsighted [indicated with a plus (+)] vision. The CYL number and AXIS number correct for astigmatism. You may also have another field labeled as ADD which corrects for the reading power used in a bifocal or progressive lens.

Lastly, eyeglass prescriptions sometimes include the pupillary distance (PD) measurement, which is the distance between your pupils. PD is needed to determine where the optical center of the lens will be for clear, accurate vision.

When placing your order online, you must enter your PD.

An eyeglass prescription will usually expire in 1-2 years, depending on which state you received your eye exam.

All orders for prescription glasses are final and solos® is not liable for any errors made when entering your prescription information if placing an order online.

If you bring an external prescription to solos® to have lenses made and are unhappy with the results, solos® is not liable for any cost to change the lenses. All external prescriptions must not have expired and must have your full name and the full name of the prescribing optometrist.

Use your camera to take a photo of your written prescription or upload an image. Its Optional.

Since each pair of glasses is customised based on your prescription, we cannot offer any exchange for change of mind on prescription items. If the prescription provided from an external optometrist is incorrect or if the prescription is no longer valid, purchasers agree that solos® is not responsible for the cost of the remake and are not liable for any indirect or consequential losses.

For prescription lenses orders placed on our website, if you would like a different index or finish on the lenses, this will incur an additional cost as this will be considered a custom order from our lab.

All Argon default prescription orders placed on our website, come from our warehouse where the lenses are pre-cut. If you would like a different lens index or your prescription out of bounds for 1.6 lenses index , this may incur an additional cost as this will be considered a custom order from our lab.

Orders generally take around 14 business days for processing and to be shipped out but delays may occur which are outside solos®’s control. Once your order has been sent, please allow 3-10 days for postage. If collecting in store, a member of the team will be in touch once the glasses have passed our quality control checks and are ready to be collected.

Promotion of Free Prescription Lenses Offer

Where you are taking up solos®’s Free 1.6 index prescription Lenses offer for Argon collection, you acknowledge that:

• Standard frames and lenses pricing applies;

• Offer only applies when you purchase 1 pair of optical glasses; and

• The offer cannot be used in conjunction with any other deal, discount, or promotional offer.

All Argon default prescription orders placed on our website before December 2023, come from our warehouse where the lenses are pre-cut. If you would like a different lens index or your prescription out of bounds for 1.6 lenses index , this may incur an additional cost as this will be considered a custom order from our lab.

The higher the refractive index, the more light is bent by the material and the thinner the lens can be for a given power. Air has a refractive index of 1, and water is 1.33. A standard index plastic spectacle lens’ refractive index is 1.5. A mid-index lens of refractive index 1.6, approximately 20% thinner than a standard lens. A high-index lens of refractive index 1.67 will be approx. 33% thinner, whereas a lens with a refractive index of 1.74 will be around 42% thinner.

The limits are currently set at -8.00 to +4.00 for 1.6 Lens , -12.00 to +6.00 for 1.67 lens, -and -15.00 to +10.00 for 1.74 lens.

To check that the limits are working properly, follow these steps

1. Select ENTER MANUALLY at the prescription screen
2. Select anything between -8.00 to +4.00 and PD>24/26/28/32/35, you will be see 1.6 lenses the selection screen.
3. Select SPH>-8.00 or +4.00, You will only see 1.67 or 1.74 lenses in the selection screen, as it is out of bounds for 1.6 lens.
4. Select SPH>-12.00 or +6.00, You will only see 1.74 lenses in the selection screen, as it is out of bounds for 1.67.

We recommend that all SPH>-8.00 or + 6.00 are purchased with our Thin & Light, 1.67 index lenses or above.

solos® provide 1.6, 1.64 and 1.74 prescription lenses, also with blue blocker lenses, Photochromic w AR and Polarized Backside AR.

Additional lens enhancements, frame upgrades and accessories are extra.

Please make sure all information that you have entered is correct and matches your prescription.  We are not responsible for any damage, delays, additional fees or other issues caused by incorrect information entered in your order.

Your glasses prescription can be measured by an optometrist (OD) or ophthalmologist (MD), but the information belongs to you and you should leave the doctor’s office with a copy of your glasses prescription. The glasses prescription can be used for any kind of prescription lenses on any kind of eyeglasses; your glasses prescription is not restricted to glasses that may be recommended by the doctor.

Also, be sure to ask the doctor to measure your pupil distance and write that down on the eyeglasses prescription as well. If you have your eyeglasses prescription with your pupil distance when you leave your eye doctor’s office, then you can buy glasses with that prescription at any eyeglasses store.

Once you have your glasses prescription, you can submit your prescription to us. We can read your eyeglasses prescription and then help find the best prescription eye glasses lens for you. For multifocal orders, we require that you send your prescription to us.

Eyeglasses prescriptions have a certain format that is typically followed. The first line of your glasses prescription is always for the right eye, sometimes designated the OD. The second line is for the left eye, sometimes designated OS. The glasses prescription for each eye is divided into Sphere, Cylinder, and Axis values. It is common to have no values for any one of these, in which case you might see the letters PL or plano, or to have values for all of these. Sometimes the eyeglasses prescription may say OU which means both eyes.

An accurate pupil distance is a required measurement in order to make prescription glasses. Your adult PD never changes, and it averages 60 millimeters (mm) for women, and 64 mm for men. Sometimes your eye doctor will write your PD for each eye (for example 33/34, called a monocular pd). Or, the eye doctor may write the PD as 67/64. This means that your PD for distance vision (or DPD) is 67, and for near vision (or NPD, for reading eyeglasses or multifocal lenses) it is

If you are not satisfied with the eyeglasses you have ordered from us, you may return them as described below. Accessories, other than eyeglasses, that are unused and in their original condition can also be returned as described below.

With a strong belief of customer experience is our priority - by implementing the “free shipping and free return” policy. We hope our customers could try the product first, and see if it assists you in your daily life. If it does, congratulations! We would love to hear more about your use case and reasons. If it does not, no problem at all, return it and we would like to hear feedback on how can we improve and better suit your expectations.

Prescription Lenses Return and Refund

You have 7 days from the date of delivery of your order, which is the day the order arrives at your home, to return items included in the applicable order for a one-time-use store credit of the list price of the prescription lenses your paid.

We are not responsible for damage caused by customer wear and tear.

Refund for a product will only be initiated after the product is received at our warehouse and has passed the requisite quality checks.

If you select the option of Store Credit while filing for Return, you will not be able to change it later. The Store Credit cannot be changed to a cash refund.

Except as may be required by applicable law, SHIPPING CHARGES WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES. WE ARE NOT RESPONSIBLE FOR LOSS OF RETURNED ITEMS DURING SHIPPING.

Manufacturing and Other Defects

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge.

• Problems with your smartglasses

If you're having trouble with your new solos® product, please visit "How to use solos®" or contact us.