SUPPORT - FAQ
Appearance and Accessories
You can tap you anywhere on the frames or temples for the features.
No. The frame temples of this smart eyewear product contain electronic components which could be damaged if the glasses are heated or bent, thus resulting in the product malfunctioning. However, you can bend a bit the end tips as it is adjustable for your head fit.
It is advised that you take your smartglasses to an authorized Solos’ partnered optical shops for adjustment. If you are taking the glasses to an unauthorized repair center, do not allow your glasses to be heated up or bent, as this could damage the electronic functions.
Yes, the lenses are removable. Please refer to the tutorial video.
If you buy the smartglasses from our authorized optical shops, you could let the optical professionals to help you with this.
As this product contains electronic components, we recommend you clean it with care.
- Detach the frame front from the temples gently.
- Use an alcohol-free lens wipe to clean the lenses, and then dry it with a soft cloth.
- Use a soft and dry cloth to clean the frame front and temples
- Use a dry cotton bud to clean the contact points in the hinges and temples.
- Idle it until it is entirely dry.
- Attach the temples into the frame front.
Please do not use chemicals, abrasive materials, ultrasonic cleaners, alcohol, acetone, and other solvents may damage the frame’s finish and electronics. The smartglasses should not be rinsed under running water, sprayed by liquid, or submerged in an ultrasonic cleaner.
For the details, please refer to the Frame Front user manual
For the prescription lens, you can take your Solos smartglasses to any optical eyewear shops to get your own prescription lenses because our lenses are swappable.
Charging and Power Consumption
Battery performance depends on the content played and the volume at which it is played. In typical usage, the smartglasses battery lasts up to 60 hours on standby or approximately 11 hours of streaming music playback.*
*measured with speaker output levels being set to 60%
To solve above-mentioned issues, please detach the frame front from the temples gently and use a dry cotton bud to clean the contact points in the hinges and temples. Then attach back the temples to the frame front. Try to use the smartglasses again. It would be back to normal.
With the bundled Magnetic Charging Cable.
- Connect pogo pins connector of the magnetic charging cable to smartglasses’ charging port.
- Plug USB connector of the charging cable to USB charger or laptop.
- The right temple’s LED shows in red color during charging and it turns to blue color after fully charged.
*Please note that the smartglasses will be automatically power off when it’s charging. When disconnect pogo pins connector from the right temple, the smartglasses will power on and reconnect to last paired phone automatically.
Connection and Pairing
The smartglasses keep track of the last eight devices to have paired and connected with them, dropping the least recently used when a new one is paired.
When in Bluetooth mode, the smartglasses searches for and connects to the most recently connected active Bluetooth-enabled device. If that device is unavailable, the smartglasses will attempt the next most recently connected device.
Long press the multi-function button for 5 seconds to power on the Solos smartglasses until its LED flashes in red/blue color and “Pairing” voice prompt is heard. Turn on Bluetooth connectivity of your phone and put the smartglasses right next to your phone. Open Bluetooth settings on your phone and select “Solos AirGo”. The LED on the right temple will flash in blue color only after it is paired to your phone. Then it’s ready for call and music. Solos smartglasses can be paired up to 8 devices. To learn more, please refer to the tutorial video.
Power On/Off
Power On:
Before power on, please confirm that the left and right temples are attached to the AirGo™ glasses frame. Long press multi-function button for 2 seconds until Power Status voice prompt is heard, and it’s LED flashes in blue color. The smartglasses will reconnect to last paired phone automatically.
Power Off:
Method (1) – To power off the smartglasses, long press multi-function button for 3 seconds until “Power Off” voice prompt is heard, and its LED will turn off.
Method (2) – The smartglasses will power off automatically if it is not put on for 3 minutes.
You could also refer to this tutorial video, please.
Product Introduction
You can increase the volume by sliding backwards on the right temple (which means sliding toward to your ear). To decrease the volume, sliding forwards on the right temple (which means sliding away from the ear). To learn more, please refer to the tutorial video.
No, the smartglasses feature a semi-open dual-speaker design instead of bone conduction technology for the earphones. This design will not result in high vibration at a low frequency or a poor high-frequency response, and thus will not cause poor sound quality or distortion. The directional stereo speakers deliver high quality sound especially for listening 8D/9D music with the smartglasses.
Solos smartglasses has equipped with IP54, the international IP rating for both dust and water resistance, it is protected against water splash and rain from all directions.
The smartglasses (exclude the lenses) weigh below 30 grams, which is in the same range as regular glasses.
Unlike a general opened or sealed speaker, Solos smartglasses uses a directional stereo speaker design that transfers sound to your ears in a directive manner. The semi-open directional stereo speakers deliver excellent sound effects whilst they let you alert the surroundings to avoid unnecessary risks.
It might be caused by the low tap sensitivity in settings, please connect your solos Smartglasses and open the Solos AirGo Mobile App.
Go to [Settings] > Under Solos AirGo, Select [solos AirGo 2] > Under System, Select [Control]
Increase the tap sensitivity by sliding the indicator to the right.
It might be caused by the high tap sensitivity in settings, please connect your solos Smartglasses and open the solos AirGo Mobile App.
Go to [Settings] > Under Solos AirGo, Select [solos AirGo 2] > Under System, Select [Control]
Decrease the tap sensitivity by sliding the indicator to the left.
Purchase and After Sales Services
The Solos smartglasses comes with a 12-month limited warranty.
Software and Application
Solos smartglasses use Bluetooth connectivity, you can access any app that’s on your mobile device. Examples include:
- Music services like Spotify® and Apple Music
- Voice communication apps like Zello, WhatsApp and Skype
- Navigation apps like Google Maps or Waze
Your smartglasses can announce the caller’s name if you try the following steps on your smartphone.
For Android users:
- Click the “Settings”
- Tap “Accessibility”
- Select “Interaction and dexterity”
- Tap “Answering and ending calls”
- Simply turn on the option next to “Reader caller”
- Tap the “Read caller names aloud” on, then select “With Bluetooth or headset only”
For iOS users:
- Click the “Settings”
- Tap “Phone”
- Tap “Announce Calls”
- Press “Always” to turn on the function
- Select “Always”, “Headphones & Car” or “Headphones Only” according to your need. Do NOT select “Never”.
Solos smartglasses are compatible with most devices that have the following operating systems (Apple iOS 11 and higher, Android OS 8.0 and higher.)
AirGo™ mobile app supports both Android and iOS. We will continue to maintain the mobile app updated to enhance new features and customer feedback. The mobile app auto-updating features shall depend on your smartphone setting, so please check your mobile phone setting.
You can download our App – “Solos VTO” to virtually try on the our smartglasses. Just download Solos VTO for free. Try it, have fun and welcome to share Solos VTO around.
iOS download
Android download
Please visit solos AirGo update here.