Frequenty Asked Questions About Solos Smartglasses
Initial Setup
Power On:
1. Confirm that the left and right temples are properly attached to the smartglasses frame front.
2. Press and hold the Virtual Button on the right temple for 2 seconds until you hear the "Power On" voice prompt. This will power on the smartglasses.
3. The smartglasses will automatically reconnect to the last paired mobile device.
Power Off:
1. If you put the solos® smartglasses upside down for 3 minutes, it will power off automatically
2. To power off solos® smartglasses, go to solos AirGo™ app glasses setting and press the "Power Off Glasses"
3. To power off the glasses, put the solos® smartglasses up-side down and then press and hold the Virtual Button on the right temple for 5 seconds until rapid "Beep" sound and "Power off" voice prompt is heard.
Solos smartglasses has equipped with IP67, the international IP rating for both dust and water resistance, it is protected against water splash and rain from all directions.
The solos® smartglasses (excluding the lenses) weight less than 40 grams, which is comparable to the weight of regular glasses. Please note that this weight specification does not include the packaging.es.
All our solos® smartglasses do not have lens projection or Heads-Up Display (HUD) feature.
No, it is not recommended to heat or bend the frame temples of the solos® smartglasses. The frame temples contain electronic components that could get damaged, leading to product malfunction.
However, some models you can slightly adjust nose pads and end tips of solos® smartglasses
It is advised that you take your smartglasses to an authorized Solos’ partnered optical shops for adjustment.
If you are taking the glasses to an unauthorized repair centre, do not allow your glasses to be heated up or bent, as this could damage the electronic functions.
Cleaning and Maintenance:
1. Gently detach the frame front from the temples.
2. Use an alcohol-free lens wipe to clean the lenses. Make sure to thoroughly remove any smudges or dirt. Then, dry the lenses with a soft cloth.
3. Use a soft and dry cloth to clean the frame front and temples. Wipe away any dust or fingerprints.
4. For the hinges and temples, use a dry cotton bud to clean the contact points.
5. Allow the smartglasses to air dry completely.
6. Finally, reattach the temples to the frame front.
*IMPORTANT PRECAUTIONS*
- Do not use chemicals, abrasive materials, ultrasonic cleaners, alcohol, acetone, and other solvents, as they may damage the frame's finish and electronics.The smartglasses should not be rinsed under running water, sprayed by liquid, or submerged in an ultrasonic cleaner.
The Virtual Button on the solos® smartglasses is situated on the right temple, towards the front of the Touch Sensor.
1. To increase volume level, slide on the Touch Sensor toward the ears on right temple.
2. To decrease volume level, slide on the Touch Sensor away from ears on right temple.
1. Slide on the Touch Sensor towards the eards, or press and hold Virtual Butto on the right temple for 1 second to accept a phone call
2. Slide on the Touch Sensor away from ears on right temple to decline a phone call
3. To end a phone call, press and hold Virtual Button on the right temple for 1 second
4. To accept the 2nd income phone call, press and hold Virtual Button on the right temple for 1 second.
1. To play music, single tap on the frame.
2. To pause music, single tap on the frame.
3. When playing music, double tap the Touch Sensor on the right temple to play next track
4. When playing music, triple tap the Touch Sensor on the right temple to play previous track.
1. Connect your solos® smartglasses and open solos AirGo™ app
2. Open the solos AirGo™ app > slide the bar in the middle of the screen to look for "Tap Control" option
3. Select "Tap Control" to adjust the sensitivity
Increase the tap sensitivity by sliding the indicator to the left.
Decrease the tap sensitivity by sliding the indicator to the right.
1. Press and hold Virtual Button on the right temple for 5 seconds to power on the glasses until the Notification LED on Smarthinge™ flashes in oranges / white colour and "Power on and pairing" voice prompt is heard.
2. Turn on Bluetooth connectivity of your phone and put the glasses right next to your phone.
3. Open Bluetooth settings on your phone and select " Solos AirGo 3 xxxx".
4. The notification LED on Smarthinge™ will flash in orange colour after it is paired to your phone. It is ready for call and music now.
1. Press and hold Virtual Button on the right temple for 5 seconds to power on the glasses until the Notification LED on Smarthinge™ flashes in oranges / white colour and "Power on and pairing" voice prompt is heard.
2. Turn on Bluetooth connectivity of your phone and put the glasses right next to your phone.
3. Open Bluetooth settings on your phone and select " Solos AirGo 3 xxxx".
4. The notification LED on Smarthinge™ will flash in orange colour after it is paired to your phone. It is ready for call and music now.
To connect the camera of your AirGo V:
1. Open the Solos AirGo app. In the top left corner, you should see a camera icon indicating a connection.
2. Tap the camera icon, and a pop-up will ask if you have an AirGo V. Please select "Already have AirGo V configured."
3. The app will then scan for nearby AirGo V models and should display "Solos Vision XXXX."
Once connected, you'll be able to use the AirGo V.
Press and hold Virtual Button on the right temple for 8 seconds to power on the glasses until the Notification LED on SmartHinge flashes once in orange / white colour. "Pairing" voice prompt and final double-beep sound is heard to clear all host device pairing list inside the glasses.
The smartglasses keep track of the last 8 devices to have paired and connected with them, dropping the least recently used when a new one is paired.
When in Bluetooth mode, the smartglasses searches for and connects to the most recently connected active Bluetooth-enabled device. If that device is unavailable, the smartglasses will attempt the next most recently connected device.
Method 1: Connect pogo pin connectors of the dedicated charging cable to smartglasses left temple charging dock.
Method 2: Connect Type C charging cable to the left temple charging port.
1. Plug USB connector of the charging cable to USB charger or laptop.
2. The Charging LED on left temple shows in red colour during charging and blue color after fully charged. The glasses will automatically power off when it is under charging.
The battery performance of solos® Smartglasses varies depending on the content played and the volume at which it is played.
Under typical usage conditions, the battery can last up to 60 hours on standby. For streaming music playback, the battery provides approximately 10 hours of playback time. During phone calls, the battery lasts for approximately 7 hours. In terms of standby time, the smart glasses can remain powered for up to 2 days on a single charge. Please note that these measurements are based on speaker output levels set to 60%.
It's important to keep in mind that actual battery life may vary depending on individual usage patterns and settings.
solos AirGo™ App
SolosChat™:
SolosChat™ is your 24/7 assistant, designed to answer real-time questions, schedule meetings, and compose emails to enhance your productivity.
For AirGo™ 3 user:
1. Press and hold the Virtual Button on the right temple or press and hold the SolosChat™ button on the app.
2. After hearing the "Ding" sound, you can start asking questions to ChatGPT.
3. Once you asked the question, release the virtual button and ChatGPT will read the response to you.
For AirGo V™ user:
1. Simply press and hold the Virtual Button on the right temple.
2. After hearing a ding sound, start speaking to SolosChat. Make sure to include the keywords "look" or "see" in your questions to capture a picture for your inquiry.
3. Once you finish speaking, a second ding will confirm that your speech has been recognised
SolosChat™ offers over 28 languages, including English, Putonghua, Mandarin, Cantonese, Japanese, Korean, French, Italian, Spanish, German, Portuguese, Russian, Ukrainian, Turkish, Filipino, Indonesai, Dutch, Hindi, Arabic, Swedish, Polish, Thai, Vietnamese, Czech, Greek, Malay, Hebrew and Lithuanian.
1. Tap Setting button at top right corner
2. Tap SolosChat
3. Tap Language
4. Select the language you want to use
No unfortunately.
solos operates independent servers for AI applications to ensure the best service for each account. Therefore, users are unable to share their personal AI accounts (such as ChatGPT or Gemini) within solos AI services.
Currently, we have 4 types of translation model is: 1-to-1 Translation, Listen, Group , Group/Present to facilitate different use cases in real life.
1. 1-to-1 Translation: You can speak your language effortlessly, with user-friendly controls for both parties, translated messages in the AirGo™ App.
2. Listen mode:Enjoy continuous translation as text-display on the AirGo™ app and audio for lectures and presentations with one click.
3. Group mode: Join diverse discussions effortlessly with multi-language support, allowing real-time translations to break language barrier.
4. Group mode (Present mode): Enhance presentations with host control and interactive multi-language engagement.
For more guidance, please visit our Tutorial Video.
SolosTranslate™ offers over 28 languages, including English, Putonghua, Mandarin, Cantonese, Japanese, Korean, French, Italian, Spanish, German, Portuguese, Russian, Ukrainian, Turkish, Filipino, Indonesai, Dutch, Hindi, Arabic, Swedish, Polish, Thai, Vietnamese, Czech, Greek, Malay, Hebrew and Lithuanian.
1. Open the app: Launch the app and tap on “SolosTranslate” in the bottom right corner.
2. You will see four options under “SolosTranslate”: 1-to-1, Listen, Create, and Join.
3. Select “1-to-1” icon
4. Follow the Tutorial: A short tutorial video will guide you through the process.
5. The orange button is for the host and the green button is for the guest. (There are 2 green buttons so you can assist them).
6. You can press and hold the Virtual Button on the right temple of your smartglasses to control the host button.
7. Release the Virtual Button when the host finished talking.(The translated message will appear on the guest’s side and play through your phone speaker.)
8. For the guest use: Press and hold the green button on the app by the host or the guest.
9. Wait until you hear “Please speak…” then the guest can speak into the mic.
10. Release the green button when the guest finished talking
(The translated message will appear on your side and play through your smartglasses.)
1. Open the app: Launch the app and tap on “SolosTranslate” in the bottom right corner.
2. You will see four options under “SolosTranslate”: 1-to-1, Listen, Create, and Join.
3. Select “Listen” icon
4. Follow the Tutorial: A short tutorial video will guide you through the process.
5. Set Languages: The orange box indicates the language you want displayed (likely English), and the green box shows the language you're translating from (likely Cantonese). Adjust these if needed.
6. Start Translating: Tap the green microphone button in the center to begin continuous translation from the selected language to English. Then it will start translating.
1. Open the app: Launch the app and tap on “SolosTranslate” in the bottom right corner.
2. You will see four options under “SolosTranslate”: 1-to-1, Listen, Create, and Join.
3. Select “Create” icon
4. A QR code will pop up on your screen.
5. Follow the Tutorial: A short tutorial video will guide you through the process.
6. Once other users join the meeting*, you’ll see them listed as online participants.
7. Press and hold the Virtual Button on the right temple. After you hear the “Ding” sound, speak in the original language you want to translate to.
8. Release the Virtual Button once you have finished speaking.
*They can also share the meeting link to let others join (this will show up together with the QR code)*
1. Open the app: Launch the app and tap on “SolosTranslate” in the bottom right corner.
2. You will see four options under “SolosTranslate”: 1-to-1, Listen, Create, and Join.
3. Select “Create” icon
4. A QR code will pop up on your screen.
5. Follow the Tutorial: A short tutorial video will guide you through the process.
6. Once other users scan your QR code, you’ll see them listed as online participants.
7. After entering Group mode, tap the “Present” button to start Present Mode.
8. After your presentation, tap the “Present” button again to deactivate it, allowing for interactive Q&A or discussions in multiple languages.
To participate in the SolosTranslate / Group mode through a web browser, you must ensure that the device grants the browser access to the microphone. Here are methods to enable microphone access on different web browsers:
Safari Browser
1. Open iOS Settings: Begin by locating and opening the "Settings" app on your iOS device.
2. Scroll to 'Safari': Within the Settings menu, scroll until you find "Safari" and tap on it to access specific settings for Safari.
3. Microphone Permissions: In Safari's settings, look for the "Microphone" option. Tap on it to adjust microphone permissions.
4. Enable 'Ask' or 'Allow': You will see options for how Safari handles microphone access. Choose "Ask" to get a prompt every time the SolosTranslate / Group mode tries to use the microphone, or "Allow" for uninterrupted access without prompts.
5. Join SolosTranslate / Group
Chrome Browser:
1. On your Android device, open the Chrome app
2. To the right of the address bar, tap More Settings.
3. Tap Site Settings.
4. Tap Microphone.
5. Tap to turn the microphone on.
(If you see the site you want to use under Blocked, tap the site Access your microphone Allow.)
6. Join SolosTranslate / Group
Other Browsers
If you're using a web browser other than above, or prefer to set microphone permissions more broadly:
1. Access Settings: Open the "Settings" app on your device.
2. Navigate to 'Privacy': Scroll down to find and tap on the "Privacy" option.
3. Select 'Microphone': Within the Privacy settings, find and tap "Microphone" to see a list of apps requesting access to it.
4. Find and Enable Your Browser: Look for your browser in the list and toggle the switch next to its name to the on position (turning it green), granting it access to the microphone.
5. Join SolosTranslate / Group
These methods ensure you can enable microphone access for an optimal experience in SolosTranslate / Group mode on browser. Whether using Safari with specific settings or adjusting permissions for a different browser, these steps will help you prepare for participation. Should you need more help or encounter any issues, please consult the solos support page (cs@solosglasses.com).
The translation data is securely stored both in our Solos® server and the OpenAI server. To ensure the safety of the data, all communication between the mobile app and the servers is encrypted using the TLS protocol. This helps to protect the confidentiality and integrity of the transmitted information.
The app currently supports the following languages: English, Mandarin, and Cantonese
Solos Smart Glasses are compatible with most devices that have the following operating systems: Apple iOS 11 and higher, Android OS 8.0 and higher.
Solos smartglasses use Bluetooth connectivity, you can access any app that’s on your mobile device. Examples include:
Music services like Spotify®, Apple Music & YouTube Music.
Voice communication apps like Zello, Zoom, Line, WhatsApp and Skype.
Navigation apps like Google Maps or Waze
Your smartglasses can announce the caller’s name if you try the following steps on your smartphone.
For Android users:
1.Click the “Settings”
2.Tap “Accessibility”
3.Select “Interaction and dexterity”
4.Tap “Answering and ending calls”
5.Simply turn on the option next to “Reader caller”
6.Tap the “Read caller names aloud” on, then select “With Bluetooth or headset only”
For iOS users:
1.Click the “Settings”
2.Tap “Phone”
3.Tap “Announce Calls”
4.Press “Always” to turn on the function
5.Select “Always”, “Headphones & Car” or “Headphones Only” according to your need. Do NOT select “Never”.
AirGo™ mobile app supports both Android and iOS. We will continue to maintain the mobile app updated to enhance new features and customer feedback. The mobile app auto-updating features shall depend on your smartphone setting, so please check your mobile phone setting.
Step 1:
1) Download the Speech Recognition & Synthesis from Google Play Store
Download Link: https://play.google.com/store/apps/details?id=com.google.android.tts
Step 2:
1) Check the "Speech Recognition & Synthesis" setting.
2) Go to the Android settings,
3) Click the "Apps" option
4) Click "App management"
5) Then, click "Speech Recognition & Synthesis" Double check if “Disable” is shown,
6) Last, go to the "Permission"
Step 3:
1) Make sure the Microphone has permission and allowed to use.
It is possible that you can't find the AirGo™ app in the iOS App Store because the AirGo™ app does not support the country you are located in. Try changing your region on your iOS device before searching with the following steps:
1. Open the Settings app.
2. Tap your name, then tap Media & Purchases.
3. Tap View Account. You might be asked to sign in.
4. Tap Country/Region.
5. Select United States.
6. Review and agree to the Terms & Conditions.
7. Select a payment method and enter your new payment information and billing address.
After changing your region, go to the iOS App Store and search for the AirGo™ App to download.
One of the key features of the AirGo™3 is our patented Whisper™ Technology. This technology is specifically designed to enhance the sound quality by removing ambient noise. By reducing unwanted background noise, the Whisper™ Technology ensures that you enjoy optimal sound clarity and an immersive experience, even in noisy environments. This makes the AirGo™3 an excellent choice for applications that involve conversational AI, such as ChatGPT, as it enhances speech recognition and improves the overall quality of interactions.
Additionally, the AirGo™3 is equipped with dual-direction speakers and an open-ear design. This combination allows you to maintain situational awareness while driving or participating in outdoor sports activities. You can enjoy your favourite audio content without compromising your ability to hear important sounds from your surroundings, prioritizing safety and enhancing your overall experience.
.Choose "Whisper Events" on "MY GLASSES" screen to open Whisper Events settings
.Switch on "Whisper Events"
.Choose "Allow" if Solos AirGo app requests "Send Notifications" permission
.Choose "Allow" if Solos AirGo app requests Calendar Access permission.
.The "Whisper Events" button on "MY GLASSES" screen will be highlighted in RED after it is enabled.
.If the phone is NOT in silent mode, and when an event (nottask) in Google calendar app is about to start, the Solos Smartglasses will read the title of this event automatically.
.Choose "Whisper Messages" button on "MY GLASSES" screen open Whisper Events settings
.Select which IM apps (e.g. WhatsApp) you would like Solos Smartglasses to read the instant message for you.
.The selected IM apps must be installed with account setup properly on your phone, as well as the notification for IM apps are turned on.
.Choose "Pair" if Solos AirGo app requests "Bluetooth Pairing Request" permission
.Choose "Allow" if Solos AirGo app request "Allow Solos AirGo3 to Receive Your iPhone Notifications" permission
.The "Whisper Messages" button on "MY GLASSES" screen will be highlighted in RED after this is enabled
.Keep Solos AirGo app runs in background (DO NOT close the Solos AirGo app) in order to receive the Whisper™ Message
.When receive the IM message (e.g. WhatsApp) next time, Solos Smartglasses will read the message automatically.
No, the solos® smartglasses utilize an open ear directly speaker design instead of relying on bone conduction technology for the earphones. This design ensures that there won't be excessive vibration at low frequencies or a compromised high-frequency response, thereby preventing any degradation in sound quality or distortion. The directional stereo speakers integrated with the smartglasses deliver exceptional audio performance, particularly when it comes to enjoying 8D/9D music.
If you are experiencing muffled or distorted sound, please follow these steps to troubleshoot the issue:
1) Check if the "Solo Chat" feature is turned on in the app. This feature can sometimes cause the audio to sound muffled.
2) If the Solo Chat feature is enabled, turn it off in the app. Once you have turned off Solo Chat, fully exit or "kill" the app.
After completing these two steps, the distorted sound quality issues should improve and be less muffled be fixed. The muffled audio is typically caused by audio channels conflicting with the Solo Chat feature being active. Turning it off or restarting the app should resolve the issue.
If the issue persists, try restarting the Solos glasses by powering them off and on again while also restarting the Solos AirGo mobile application. This should clear up any potential resource conflicts between the host device (such as a mobile phone, desktop, tablet, etc.) and the Solos glasses.
After-Sales Service
At Solos, we strive to make the refund process as convenient as possible for our valued customers. We offer two distinct refund scenarios, depending on your purchase:
If you've purchased Solos glasses at the listed price of USD249.0, along with prescription lenses priced at USD59.9, your total payment was USD249.0 + USD59.9, which equals USD308.9. In such cases, we are pleased to refund the full amount you paid for the Solos glasses in cash. However, please note that since prescription lenses are meticulously crafted to meet your specific requirements, the refund for the lenses will be provided in the form of a Store Cash Coupon. This coupon can be utilized for your subsequent purchase. Solos remains committed to delivering this user-friendly refund process, even for custom lenses.
If you've purchased Solos glasses at the listed price of USD249.0 and have received discounted prescription lenses at no additional cost (with an actual listed price of USD39.9), your total payment amounted to only USD249.0. In this particular situation, if you opt for a refund, we will reimburse you with the price of the Solos glasses, deducting the listed price of the prescription lenses, in cash (USD249.0 – USD39.9), which equals USD209.1. It's important to note that since we can exclusively provide refunds for the lenses in the form of a Store Cash Coupon, you will receive a Store Cash Coupon with a cash value of USD59.9 for your subsequent purchase. Solos is steadfast in providing this user-friendly refund alternative, even for custom lenses.
As per our Return and Refund Policy, you are eligible for a full refund on the smart glasses and frame. However, please note that the prescription lenses are customized and cannot be refunded in cash. Instead, the cost of the prescription lenses will be converted into store credit at Solos Smartglasses. You can utilize this store credit for future purchases on our online shop.
If you've purchased Solos glasses at the listed price of USD249.0, along with prescription lenses priced at USD59.9, your total payment was USD249.0 + USD59.9, which equals USD308.9. In such cases, we are pleased to refund the full amount you paid for the Solos glasses in cash. However, please note that since prescription lenses are meticulously crafted to meet your specific requirements, the refund for the lenses will be provided in the form of a Store Cash Coupon. This coupon can be utilized for your subsequent purchase. Solos remains committed to delivering this user-friendly refund process, even for custom lenses.
If you've purchased Solos glasses at the listed price of USD249.0 and have received discounted prescription lenses at no additional cost (with an actual listed price of USD39.9), your total payment amounted to only USD249.0. In this particular situation, if you opt for a refund, we will reimburse you with the price of the Solos glasses, deducting the listed price of the prescription lenses, in cash (USD249.0 – USD39.9), which equals USD209.1. It's important to note that since we can exclusively provide refunds for the lenses in the form of a Store Cash Coupon, you will receive a Store Cash Coupon with a cash value of USD59.9 for your subsequent purchase. Solos is steadfast in providing this user-friendly refund alternative, even for custom lenses.
You can use the store cash coupon for your next purchase on our website. It can be applied to any eligible items during checkout, helping you save on your favorite products. Enjoy shopping!
No, multiple store cash coupons cannot be combined for a single purchase. Each coupon is intended for individual use and cannot be used together in a single transaction. However, you can use them separately for different purchases until each coupon expires.
If your purchase total is less than the value of the store cash coupon, the remaining balance can usually be used for future purchases until the coupon expires.
Store cash coupons are non-refundable and cannot be converted back to cash. They are designed to be used exclusively for purchases on our website.
If you have any further questions or need assistance with the refund process or the use of Store Cash Coupons, please don't hesitate to contact our customer service team. You can reach out to us via email at cs@solosglasses.com. Our dedicated team will be happy to help you with any inquiries or concerns you may have. We trust that this detailed explanation clarifies our refund procedure for various purchase scenarios. Solos remains committed to delivering a customer-centric shopping experience, which includes the handling of custom prescription lenses.
Once you receive the return label, we kindly request that you send back the item(s) within 14 days. Prompt return shipping helps us ensure a smooth and efficient return process.
For AirGo™ 3:
After your refund request is approved for AirGo™ 3, we will upload a return label to Shopify. Please pay attention to your Shopify notifications and ensure that you ship the return item(s) within 14 days of receiving the return label.
For AirGo™ V:
For AirGo™ V, customers will need to pay the FULL COST of the return shipping fee when returning the product. Please note that we will not provide a return label for AirGo™ V. Customers are responsible for arranging and covering the return shipping.
To expedite the processing of your return, please make sure to securely package the item(s) and include any accompanying accessories, documentation, or original packaging. This helps us efficiently verify and process your return.
Once we receive your returned item(s), our team will promptly process your return. Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.
If your Solos smartglasses are not working or functioning properly, please follow these steps to troubleshoot the issue:
Step 1 : Restart Try restarting your Solos smartglasses. If the issue persists, move on to step 2.
Step 2 : Re-pairing Clean the pairing history on your phone. Then, hold the reset button on your Solos smartglasses for over 8 seconds to perform a reset. Pair your smartglasses with your phone again. If the issue persists, proceed to step 3.
Step 3 : Reinstall Turn off your Solos smartglasses and remove both sides of the temples. Install them again, ensuring there are no gaps between the temples and the frame.
If the issue still persists, please contact our customer service for further assistance. Remember to follow these steps in order and contact customer service if needed.
The Solos smart glasses are accompanied by a 12-month limited warranty. For further information regarding the warranty coverage and terms, please refer to the link provided below.
Warranty Terms & Conditions
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