SOLOS® PRODUCT LIABILITIES

Solos® smartglasses are designed with universal lens mounting techniques, allowing for easy customization. You have the option to order prescription lenses directly from us. Alternatively, you can also choose to replace the lenses with your own optical lenses, which can be done by any professional optician.

Please ensure that you handle the frames and temples of the smartglasses with care, paying attention to the electronic components. Avoid exposing them to excessive heat or bending. Additionally, refrain from using any ultrasonic washing instruments to clean the smartglasses.

To prevent any damage, we kindly request that you avoid forcefully pulling out the temple from the hinge. If you need to release the temple, gently detach it as it is connected via a USB Type-C connection. For a more comprehensive demonstration, please refer to our tutorial video "Comfort & Fit."

Solos® smartglasses are water and sweat resistant, but they are not waterproof*. Solos® smartglasses aren’t designed for use in water sports like swimming, or for showering.

The protection may degrade due to daily use. Damages led by any liquid soaking or any extreme weather condition are out of warranty service.

Directional audio cavity design can minimize sound leaks theoretically. The real effects are related to the surrounding noises and adjusted device volume.

All data are obtained from Solos® designated Laboratories through tests.

Compatible with Android Phones using Android 7.0 and above; iOS version 11.0 and above.

*Please note that as Solos smartGlasses is a product with an IP67 rating which is protected against water splashing from any angle. It is also protected against quantity of dust that could interfere with the normal operation of the product but is not fully dust tight. 

SOLOS® LIMITED WARRANTY 

Solos® warranty obligations are limited to the terms set forth below:

WARRANTY PERIOD

The warranty is valid from the date of retail purchase for a period of 12 months.  

WARRANTY COVERAGE

Solos® provides a warranty for your product, covering any defects in materials and workmanship. This warranty applies to purchases made directly from Solos® or an authorized Solos® dealer. Please note that this warranty is exclusively extended to the original end-use purchaser or the recipient of the product as a gift, and it is not transferable to any other individual or entity.

In the case of a covered warranty defect, Solos® will, at its option:

(A) repair the product using new or refurbished parts;

(B) replace the product with an equivalent new or refurbished product; or

(C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.

This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident, or external causes. Unauthorized repair, modification, or customization of your product voids this warranty.  

OBTAINING WARRANTY SERVICE

For warranty service on covered defects during the warranty period, please make sure you have registered your product’s info on the Warranty Registration Page from our Solos AirGo Mobile App (iOS/Android). Then send us an email at cs@solosglasses.com, we will get in touch shortly.

Prior to providing warranty service, Solos® may require you to provide proof of purchase details, including but not limited to a receipt or sales invoice. This limited warranty gives you specific rights that are in addition to other rights you may have under applicable laws, including your rights against the person who sold the Solos® product to you.

TO THE EXTENT PERMITTED BY LAW, HOWEVER, THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY SOLOS®. SOLOS® DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT), AND SOLOS®’S LIABILITY SHALL BE LIMITED TO THE ORIGINAL PURCHASE PRICE. IN CASE OF ANY DISPUTES, SOLOS® SHALL RESERVE ITS FINAL DECISION RIGHTS.

Warranty Effective Date: Nov 17 2020