Frequenty Asked Questions About Solos Smartglasses
Initial Setup
Power ON
Follow below steps:
1. Confirm that the left and right temples are properly attached to the smartglasses frame front.
2. Press and hold the Virtual Button on the right temple for 2 seconds until you hear the "Power On" voice prompt. This will power on the smartglasses.
3. The smartglasses will automatically reconnect to the last paired mobile device.
Power OFF
1. If you put the solos® smartglasses upside down for 3 minutes, it will power off automatically
2. To power off solos® smartglasses, go to solos AirGo™ app glasses setting and press the "Power Off Glasses"
3. To power off the glasses, put the solos® smartglasses up-side down and then press and hold the Virtual Button on the right temple for 5 seconds until rapid "Beep" sound and "Power off" voice prompt is heard.
Solos smartglasses has equipped with IP67, the international IP rating for both dust and water resistance, it is protected against water splash and rain from all directions.
The solos® smartglasses (excluding the lenses) weight less than 40 grams, which is comparable to the weight of regular glasses. Please note that this weight specification does not include the packaging.es.
All our solos® smartglasses do not have lens projection or Heads-Up Display (HUD) feature.
No, it is not recommended to heat or bend the frame temples of the solos® smartglasses. The frame temples contain electronic components that could get damaged, leading to product malfunction.
However, you can slightly adjust nose pads and end tips of some models for added customization.
It is advised that you take your smartglasses to an authorized Solos’ partnered optical shops for adjustment.
If you are taking the glasses to an unauthorized repair centre, do not allow your glasses to be heated up or bent, as this could damage the electronic functions.
Cleaning and Maintenance:
1. Gently detach the frame front from the temples.
2. Use an alcohol-free lens wipe to clean the lenses. Make sure to thoroughly remove any smudges or dirt. Then, dry the lenses with a soft cloth.
3. Use a soft and dry cloth to clean the frame front and temples. Wipe away any dust or fingerprints.
4. For the hinges and temples, use a dry cotton bud to clean the contact points.
5. Allow the smartglasses to air dry completely.
6. Finally, reattach the temples to the frame front.
*IMPORTANT PRECAUTIONS*
Do not use chemicals, abrasive materials, ultrasonic cleaners, alcohol, acetone, and other solvents, as they may damage the frame's finish and electronics.The smartglasses should not be rinsed under running water, sprayed by liquid, or submerged in an ultrasonic cleaner.
Follow these steps to reset your smartglasses and try again:
1. Press and hold the virtual button for 10 seconds to reset the smartglasses.
2. Reinstall the solos AirGo app.
3. Remove the solos AirGo from your Bluetooth settings.
Once you’ve completed these steps:
4. Connect the smartglasses to your phone or tablet first.
5. Install the solos AirGo app
6. Open the app and follow the registration steps.
If the issue presist, you can reach out to us via email at cs@solosglasses.com. Our dedicated team will be happy to help you with any inquiries or concerns you may have.
The Virtual Button is situated on the right temple, towards the front of the Touch Sensor.
Increase volume level
Slide on the Touch Sensor toward the ears on right temple.
Decrease volume level
Slide on the Touch Sensor away from ears on right temple.
Answer a call
Slide on the Touch Sensor towards the ears, or press and hold Virtual Button on the right temple for 1 second to accept a phone call.
Decline a call
Slide on the Touch Sensor away from ears on right temple to decline a phone call.
End a call
Press and hold Virtual Button on the right temple for 1 second.
Aceept a 2nd call
Press and hold Virtual Button on the right temple for 1 second.
Play music
Single tap on the frame.
Pause music
Single tap on the frame.
Play next track when playing music
Double tap the Touch Sensor on the right temple.
Play previous track when playing music
Triple tap the Touch Sensor on the right temple.
1. Connect your solos® smartglasses and open solos AirGo™ app
2. Open the solos AirGo™ app > slide the bar in the middle of the screen to look for "Tap Control" option
3. Select "Tap Control" to adjust the sensitivity
4. Increase the tap sensitivity by sliding the indicator to the left; decrease the tap sensitivity by sliding the indicator to the right.
1. Press and hold Virtual Button on the right temple for 5 seconds to power on the glasses until the Notification LED on Smarthinge™ flashes in oranges / white colour and "Power on and pairing" voice prompt is heard.
2. Turn on Bluetooth connectivity of your phone and put the glasses right next to your phone.
3. Open Bluetooth settings on your phone and select " Solos AirGo 3 xxxx".
4. The notification LED on Smarthinge™ will flash in orange colour after it is paired to your phone. It is ready for call and music now.
Connect your smartglasses before connecting the camera:
1. Press and hold Virtual Button on the right temple for 5 seconds to power on the glasses until the Notification LED on Smarthinge™ flashes in oranges / white colour and "Power on and pairing" voice prompt is heard.
2. Turn on Bluetooth connectivity of your phone and put the glasses right next to your phone.
3. Open Bluetooth settings on your phone and select " Solos AirGo 3 xxxx".
4. The notification LED on Smarthinge™ will flash in orange colour after it is paired to your phone. It is ready for call and music now.
Connect the camera of your AirGo V:
1. Open the Solos AirGo app. In the top left corner, you should see a camera icon indicating a connection.
2. Tap the camera icon, and a pop-up will ask if you have an AirGo V. Please select "Already have AirGo V configured."
3. The app will then scan for nearby AirGo V models and should display "Solos Vision XXXX."
Once connected, you'll be able to use the AirGo V.
Press and hold Virtual Button on the right temple for 8 seconds to power on the glasses until the Notification LED on SmartHinge flashes once in orange / white colour. "Pairing" voice prompt and final double-beep sound is heard to clear all host device pairing list inside the glasses.
The smartglasses keep track of the last 8 devices to have paired and connected with them, dropping the least recently used when a new one is paired.
When in Bluetooth mode, the smartglasses searches for and connects to the most recently connected active Bluetooth-enabled device. If that device is unavailable, the smartglasses will attempt the next most recently connected device.
Method 1: Connect pogo pin connectors of the dedicated charging cable to smartglasses left temple charging dock.
Method 2: Connect Type C charging cable to the left temple charging port.
1. Plug USB connector of the charging cable to USB charger or laptop.
2. The Charging LED on left temple shows in red colour during charging and blue color after fully charged. The glasses will automatically power off when it is under charging.
To optimize battery life, we recommend a simple solution - removing the left temple of your solos® smartglasses.
1. Carefully detach the left temple from your solos® smartglasses.
2. This physical disconnection will prevent the camera module from drawing power while the device is in standby mode.
3. You can then reattach the left temple when you are ready to use the camera functionality again.
By removing the left temple, you can effectively stop the camera from continuing to drain the battery when your solos® smartglasses are not in active use. This should help extend the battery life between charges.
The battery performance of solos® Smartglasses varies depending on the features you usually use.
Under typical usage conditions, the battery can last up to 60 hours on standby. For streaming music playback, the battery provides approximately 10 hours of playback time. During phone calls, the battery lasts for approximately 7 hours. In terms of standby time, the smart glasses can remain powered for up to 2 days on a single charge. Please note that these measurements are based on speaker output levels set to 60%.
It's important to keep in mind that actual battery life may vary depending on individual usage patterns and settings.
solos AirGo™ App
SolosChat™ is your 24/7 assistant, designed to answer real-time questions, schedule meetings, and compose emails to enhance your productivity.
For AirGo™ 3 user:
1. Press and hold the Virtual Button on the right temple or press and hold the SolosChat™ button on the app.
2. After hearing the "Ding" sound, you can start asking questions to ChatGPT.
3. Once you asked the question, release the virtual button and ChatGPT will read the response to you.
For AirGo V™ user:
1. Simply press and hold the Virtual Button on the right temple.
2. After hearing a ding sound, start speaking to SolosChat. Make sure to include the keywords "look" or "see" in your questions to capture a picture for your inquiry.
3. Once you finish speaking, a second ding will confirm that your speech has been recognised
SolosChat™ offers over 28 languages, including English, Putonghua, Mandarin, Cantonese, Japanese, Korean, French, Italian, Spanish, German, Portuguese, Russian, Ukrainian, Turkish, Filipino, Indonesai, Dutch, Hindi, Arabic, Swedish, Polish, Thai, Vietnamese, Czech, Greek, Malay, Hebrew and Lithuanian.
1. Tap Setting button at top right corner
2. Tap SolosChat
3. Tap Language
4. Select the language you want to use
No unfortunately.
solos operates independent servers for AI applications to ensure the best service for each account. Therefore, users are unable to share their personal AI accounts (such as ChatGPT or Gemini) within solos AI services.
Currently, we have 4 types of translation model is: 1-to-1 Translation, Listen, Group , Group/Present to facilitate different use cases in real life.
1. 1-to-1 Translation: You can speak your language effortlessly, with user-friendly controls for both parties, translated messages in the AirGo™ App.
2. Listen mode:Enjoy continuous translation as text-display on the AirGo™ app and audio for lectures and presentations with one click.
3. Group mode: Join diverse discussions effortlessly with multi-language support, allowing real-time translations to break language barrier.
4. Group mode (Present mode): Enhance presentations with host control and interactive multi-language engagement.
For more guidance, please visit our Tutorial Video.
SolosTranslate™ offers over 28 languages, including English, Putonghua, Mandarin, Cantonese, Japanese, Korean, French, Italian, Spanish, German, Portuguese, Russian, Ukrainian, Turkish, Filipino, Indonesai, Dutch, Hindi, Arabic, Swedish, Polish, Thai, Vietnamese, Czech, Greek, Malay, Hebrew and Lithuanian.
1. Open the app: Launch the app and tap on “SolosTranslate” in the bottom right corner.
2. You will see four options under “SolosTranslate”: 1-to-1, Listen, Create, and Join.
3. Select “1-to-1” icon
4. Follow the Tutorial: A short tutorial video will guide you through the process.
5. The orange button is for the host and the green button is for the guest. (There are 2 green buttons so you can assist them).
6. You can press and hold the Virtual Button on the right temple of your smartglasses to control the host button.
7. Release the Virtual Button when the host finished talking.(The translated message will appear on the guest’s side and play through your phone speaker.)
8. For the guest use: Press and hold the green button on the app by the host or the guest.
9. Wait until you hear “Please speak…” then the guest can speak into the mic.
10. Release the green button when the guest finished talking
(The translated message will appear on your side and play through your smartglasses.)
1. Open the app: Launch the app and tap on “SolosTranslate” in the bottom right corner.
2. You will see four options under “SolosTranslate”: 1-to-1, Listen, Create, and Join.
3. Select “Listen” icon
4. Follow the Tutorial: A short tutorial video will guide you through the process.
5. Set Languages: The orange box indicates the language you want displayed (likely English), and the green box shows the language you're translating from (likely Cantonese). Adjust these if needed.
6. Start Translating: Tap the green microphone button in the center to begin continuous translation from the selected language to English. Then it will start translating.
1. Open the app: Launch the app and tap on “SolosTranslate” in the bottom right corner.
2. You will see four options under “SolosTranslate”: 1-to-1, Listen, Create, and Join.
3. Select “Create” icon
4. A QR code will pop up on your screen
5. Follow the Tutorial: A short tutorial video will guide you through the process.
6. Once other users join the meeting*, you’ll see them listed as online participants.
7. Press and hold the Virtual Button on the right temple. After you hear the “Ding” sound, speak in the original language you want to translate to.
8. Release the Virtual Button once you have finished speaking.
*You can also share the meeting link to let others join (this will show up together with the QR code)*
1. Open the app: Launch the app and tap on “SolosTranslate” in the bottom right corner.
2. You will see four options under “SolosTranslate”: 1-to-1, Listen, Create, and Join.
3. Select “Create” icon
4. A QR code will pop up on your screen.
5. Follow the Tutorial: A short tutorial video will guide you through the process.
6. Once other users scan your QR code, you’ll see them listed as online participants.
7. After entering Group mode, tap the “Present” button to start Present Mode.
8. After your presentation, tap the “Present” button again to deactivate it, allowing for interactive Q&A or discussions in multiple languages.
To participate in the SolosTranslate / Group mode through a web browser, you must ensure that the device grants the browser access to the microphone. Here are methods to enable microphone access on different web browsers:
Safari Browser
1. Open iOS Settings: Begin by locating and opening the "Settings" app on your iOS device.
2. Scroll to 'Safari': Within the Settings menu, scroll until you find "Safari" and tap on it to access specific settings for Safari.
3. Microphone Permissions: In Safari's settings, look for the "Microphone" option. Tap on it to adjust microphone permissions.
4. Enable 'Ask' or 'Allow': You will see options for how Safari handles microphone access. Choose "Ask" to get a prompt every time the SolosTranslate / Group mode tries to use the microphone, or "Allow" for uninterrupted access without prompts.
5. Join SolosTranslate / Group
Chrome Browser
1. On your Android device, open the Chrome app
2. To the right of the address bar, tap More Settings.
3. Tap Site Settings.
4. Tap Microphone.
5. Tap to turn the microphone on.
(If you see the site you want to use under Blocked, tap the site Access your microphone Allow.)
6. Join SolosTranslate / Group
Other Browsers
If you're using a web browser other than above, or prefer to set microphone permissions more broadly:
1. Access Settings: Open the "Settings" app on your device.
2. Navigate to 'Privacy': Scroll down to find and tap on the "Privacy" option.
3. Select 'Microphone': Within the Privacy settings, find and tap "Microphone" to see a list of apps requesting access to it.
4. Find and Enable Your Browser: Look for your browser in the list and toggle the switch next to its name to the on position (turning it green), granting it access to the microphone.
5. Join SolosTranslate / Group
These methods ensure you can enable microphone access for an optimal experience in SolosTranslate / Group mode on browser. Whether using Safari with specific settings or adjusting permissions for a different browser, these steps will help you prepare for participation. Should you need more help or encounter any issues, please consult the solos support page (cs@solosglasses.com).
The translation data is securely stored both in our Solos® server and the OpenAI server. To ensure the safety of the data, all communication between the mobile app and the servers is encrypted using the TLS protocol. This helps to protect the confidentiality and integrity of the transmitted information.
The app currently supports the following system languages: English, Mandarin, and Cantonese.
Solos Smart Glasses are compatible with most devices that have the following operating systems: Apple iOS 11 and higher, Android OS 8.0
Solos smartglasses use Bluetooth connectivity, you can access any app that’s on your mobile device. Examples include:
Music services like Spotify®, Apple Music & YouTube Music.
Voice communication apps like Zoom and WhatsApp.
Navigation apps like Google Maps.
If you're unable to locate the solos AirGo™ app in the iOS App Store, it's possible that the app is not available in your current country or region. To resolve this, you can try changing the region setting on your iOS device:
1. Open the Settings app on your iPhone or iPad.
2. Tap on your Apple ID profile at the top of the Settings menu.
3. Select "Media & Purchases" and then tap on "View Account."
4. Sign in to your Apple ID if prompted.
5.Scroll down and tap on the "Country/Region" setting.
6. Select "United States" as the new country/region.
7. Review and agree to the updated Terms & Conditions.
8. Add a valid US-based payment method if prompted.
After changing your region to the United States, go back to the iOS App Store and search for "solos AirGo" to download the app. Keep in mind that the app may have different features or content availability depending on your location, so be sure to check the app description.
AirGo™ mobile app supports both Android and iOS. We will continue to maintain the mobile app updated to enhance new features and customer feedback. The mobile app auto-updating features shall depend on your smartphone setting, so please check your mobile phone setting.
1. Open the Phone app on your Android device.
2. Tap the More options menu (3-dot icon) and go to Settings.
3. Locate the "Caller ID announcement" setting and select it.
4. Choose an option: Always, only when using a headset
Step 1:
Download the Speech Recognition & Synthesis from Google Play Store
Click here to download
Step 2:
1. Check the "Speech Recognition & Synthesis" setting.
2. Go to the Android settings,
3. Click the "Apps" option
4. Click "App management"
5. Then, click "Speech Recognition & Synthesis" Double check if “Disable” is shown,
6. Last, go to the "Permission"
Step 3:
Make sure the Microphone has permission and allowed to use.
Whisper™ technology is specifically designed to enhance the sound quality by removing ambient noise. By reducing unwanted background noise, the Whisper™ Technology ensures that you enjoy optimal sound clarity and an immersive experience, even in noisy environments. It enhances speech recognition and improves the overall quality of interactions.
No, solos® smartglasses utilize an open ear directly speaker design instead of relying on bone conduction technology for the earphones. This design ensures that there won't be excessive vibration at low frequencies or a compromised high-frequency response, thereby preventing any degradation in sound quality or distortion. The directional stereo speakers integrated with the smartglasses deliver exceptional audio performance, particularly when it comes to enjoying 8D/9D music.
It activates within the solos AirGo™ app to automatically read message aloud from text, Whatsapp and Teams as soon as they are recieved.
For more information, please check out this link.
It provides real-time announcements of calendar events, ensuring users are promptly reminded of their schedules
For more information, please check out this link.
To enable the Whisper™ Message feature on your Solos Smartglasses, follow these steps:
1. Choose "Whisper Messages" button on "MY GLASSES" screen open Whisper Events settings
2. Select which IM apps (e.g. WhatsApp) you would like Solos Smartglasses to read the instant message for you.
3. The selected IM apps must be installed with account setup properly on your phone, as well as the notification for IM apps are turned on.
4. Choose "Pair" if Solos AirGo app requests "Bluetooth Pairing Request" permission
5. Choose "Allow" if Solos AirGo app request "Allow Solos AirGo3 to Receive Your iPhone Notifications" permission
6. The "Whisper Messages" button on "MY GLASSES" screen will be highlighted in RED after this is enabled
7. Keep Solos AirGo app runs in background (DO NOT close the Solos AirGo app) in order to receive the Whisper™ Message
8. When receive the IM message (e.g. WhatsApp) next time, Solos Smartglasses will read the message automatically.
To enable the Whisper™ Event feature on your Solos Smartglasses, follow these steps:
1. Choose "Whisper Events" on "MY GLASSES" screen to open Whisper Events settings
2. Switch on "Whisper Events"
3. Choose "Allow" if Solos AirGo app requests "Send Notifications" permission
4. Choose "Allow" if Solos AirGo app requests Calendar Access permission.
5. The "Whisper Events" button on "MY GLASSES" screen will be highlighted in RED after it is enabled.
6. If the phone is NOT in silent mode, and when an event (nottask) in Google calendar app is about to start, the Solos Smartglasses will read the title of this event automatically.
After-Sales Service
Our Returns & Refund Policy applies exclusively to products that have been directly purchased from our solos Online Store. To initiate a return, the procedure must be initiated within 30 days from the date the item was delivered. Return and refund requests will not be accepted after 30 days.
Since all our lenses are custom made to fit your specific frame and prescription requirements, the full cost of the customized lenses will be refunded to you as a store credit, including plano photochromic lenses. We offer two refund scenarios, depending on your purchase:
If you purchased Solos glasses at the listed price of USD249.0 and custom lenses for USD39.9. In this case, we will gladly refund the full amount you paid for the Solos glasses to your credit card. However, because all our lenses are meticulously crafted to meet your specific requirements, the refund will be issued in the form of a store credit. The store credit is valid for six months from the date of issuance for your next purchase.
If you've purchased Solos glasses at the listed price of USD249.0 and have received discounted prescription lenses at no additional cost (with an actual listed price of USD39.9), your total payment amounted to only USD249.0. In this particular situation, if you opt for a refund, we will reimburse you with the price of the Solos glasses, deducting the listed price of the prescription lenses, in cash (USD249.0 – USD39.9), which equals USD209.1. It's important to note that since we can exclusively provide refunds for the lenses in the form of a Store Cash Coupon, you will receive a Store Cash Coupon with a cash value of USD59.9 for your subsequent purchase. Solos is steadfast in providing this user-friendly refund alternative, even for custom lenses.
We ask that you return the item(s) within 14 days of receiving the return label. Prompt return shipping helps us process your refund efficiently and get you your money back as soon as possible.
For AirGo™ 3:
If you request a return and refund within 14 days of your order delivery, we will provide you with a free return label. Please keep an eye on your Shopify notifications and ensure that you ship the return item(s) within 14 days of receiving the return label.
If the 14-day window for the free return label has expired, you will be responsible for the FULL COST of the return shipping fee. You are welcome to choose any shipping method that is convenient for you.
For AirGo™ V:
For AirGo™ V, customers will need to pay the FULL COST of the return shipping fee when returning the product. Please note that we will not provide a return label for AirGo™ V. Customers are responsible for arranging and covering the return shipping.
To expedite the processing of your return, please make sure to include:
- The full pair of smartglasses with both temples (frame front and legs)
- Any accompanying accessories
- The original packaging
Once we receive your returned item(s), our team will promptly process the return. The full refund process typically takes 7-10 business days, with the actual refund appearing in your account based on your payment provider.
If you have any further questions or need assistance with the refund process or the use of Store Cash Coupons, please don't hesitate to contact our customer service team. You can reach out to us via email at cs@solosglasses.com. Our dedicated team will be happy to help you with any inquiries or concerns you may have. We trust that this detailed explanation clarifies our refund procedure for various purchase scenarios. Solos remains committed to delivering a customer-centric shopping experience, which includes the handling of custom prescription lenses.
You can use the store credit for your next purchase on our website. It can be applied to any eligible items during checkout, helping you save on your favorite products.
Pease note that the store credit will be valid for 6 months from the date of issuance.
No, multiple store cash coupons cannot be combined for a single purchase. Each coupon is intended for individual use and cannot be used together in a single transaction. However, you can use them separately for different purchases until each coupon expires.
Store credit are non-refundable and cannot be converted back to cash. They are designed to be used exclusively for purchases on our website.
If your purchase total is less than the value of the store cash coupon, the remaining balance cannot be used again.
Once we receive your returned item(s), our team will promptly process the return. The full refund process typically takes 7-10 business days, with the actual refund appearing in your account based on your payment provider.
Contact our customer service at cs@solosglasses.com for help with refunds or using store credit. Our team is dedicated to resolving any issues and ensuring a smooth customer experience. Please provide your order details, and don't hesitate to request a supervisor if needed.
The Solos audio smartglasses come with a 12-month limited warranty. For detailed information on the warranty coverage and terms, please refer to the warranty section on our website
Warranty Terms & Conditions
Solos® provides a warranty for your product, covering any defects in materials and workmanship. This warranty applies to purchases made directly from Solos® or an authorized Solos® dealer. Please note that this warranty is exclusively extended to the original end-use purchaser or the recipient of the product as a gift, and it is not transferable to any other individual or entity.
In the case of a covered warranty defect, Solos® will, at its option:
(A) repair the product using new or refurbished parts;
(B) replace the product with an equivalent new or refurbished product;
(C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.
This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident, or external causes. Unauthorized repair, modification, or customization of your product voids this warranty.
Please refer to the warranty section on our website: Warranty Terms & Conditions
If you have any further questions or need assistance with the warranty, please don't hesitate to contact our customer service team. You can reach out to us via email at cs@solosglasses.com. Our dedicated team will be happy to help you with any inquiries or concerns you may have.
Please note that the exchange procedure must be initiated within 14 days of the item's delivery.
Exchange requests will not be accepted after this 14 days period.
Solos will provide a return label once your request is confirmed. After you receive the return label, please return the item using the free return label within 14 days. Solos will ship the new selected item after receiving the original item.
Please note that accessories are not eligible for exchange. Customers may only exchange the Frame Front or the full pair of glasses. Individual components like temples or other accessories cannot be exchanged separately.
- If the new selected item’s price is higher than the original item, the customer will need to pay the price difference.
- If the new selected item’s price is lower than the original item, the price difference will be refunded as store credit.
Customized lenses are designed for a specific frame shape.
If you select a different model, you will be provided 2 options:
1. Purchase New Customized Lenses
You can buy new customized lenses, which will require an additional payment.
2. Receive Default Lenses
You can choose to get the new item with standard default lenses.
Please note that customized lenses are non-exchangeable. However, we do offer warranty service for any quality issues.
Also, Plano Photochromic Lenses are considered customized and subject to the same policy.
If you have any further questions or need assistance with the exchange, please don't hesitate to contact our customer service team. You can reach out to us via email at cs@solosglasses.com. Our dedicated team will be happy to help you with any inquiries or concerns you may have.
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