As a smartglasses innovator, throughout our venture, we have discovered that the best practice to introduce our products is through experiencing them in real life. Letting someone use it in practice (applying to a different lifestyle) means much more according to our exisitng users.

With a strong belief of customer experience is our priority - by implementing the “free shipping and free return” policy. We hope our customers could try the product first, and see if it assists you in your daily life. If it does, congratulations! We would love to hear more about your use case and reasons. If it does not, no problem at all, return it and we would like to hear feedback on how can we improve and better suit your expectations.

1. All the direct purchase from us (solosglasses.com) would receive a 14 days free return counting from the day you received the smart glasses.

2. Please try and use the smart glasses, experience its functions, musics, and everything it offers

3. If possible, do connect with us and share your experience.

4. If you are unhappy with the purchase, please contact with our customer support on the return arrangement and we would love to hear you feedback.

From here, we hope to build a solid relationship with our users. When we are working on the product and innovations; we always have this human first, technology second mission in mind. Your feedback and product review does mean a lot to us when we are creating new features. With all that said, below are some more arrangement details: 

• For items purchased from other retailers, we are happy to assist in warranty support.

• When applying a free return, please contact our customer service (cs@solosglasses.com) with the Order No. & Product Serial No..

Once your refund request is accepted, we will send you an RMA code plus the return address. Send us the return goods to the address accordingly with the RMA number on the shipment package, and notify us with the tracking information.

Additional terms and conditions:

◦ Shipping and handling charges and taxes paid (such as state, customs, or VAT) are not refundable.

◦ You are responsible for and must prepay all shipping charges if its after the 14 days period.

◦ If you wish to cancel your order and the parcel has already been shipped, you will need to receive the parcel and ship it back to solos.

◦ Refunds will be issued upon receiving the product in its original packaging and condition.

◦ We advise that you select a method of shipping that is traceable. solos are not responsible for items lost in transit to us.

◦ You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 60 days of solos’ receipt of the returned product.

◦ solos reserve the right to accept the return of the product on such terms that it may determine at its sole discretion.