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Shipping Frequently Asked Questions

Why did my order get canceled?

Occasionally, all or part of an order will be canceled. Order canceling usually occurs because of one of the following reasons:

Problems with processing payment information;

Problems with a shipping address. 


How do I redeem a promo code?

Once you have selected the product(s) for your order, click on the shopping bag icon and start the checkout process. You will see a field that says “Promo Code”. Enter the code exactly as it appears (codes are case-sensitive and may include special characters), then click “Apply”.


Can I cancel my order or change the shipping address for confirmed orders?

After your order is billed, it cannot be canceled, and the shipping address cannot be changed.


Modify or cancel my order?

If you want to modify any information about a "Pending” order, you can cancel such order and place a new order with the correct information.

Orders in the status of "Authorized", " Dispatched " or "Delivered” cannot be canceled.


When will my order be processed?

Most of the time, we begin processing your order as soon as your online purchase is completed. All in-stock products in your order will be shipped once your payment is approved. Shortly after your order is shipped, you will be notified by email.

Please note that business days are Monday through Friday, excluding Saturdays, Sundays and public holidays. After your order leaves our warehouse, it will be delivered to the provided shipping address. Delivery times may vary depending on location.


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