Please double-check your order when placing it on our website to ensure accuracy. If you need assistance or have any questions about how to place an order, please don't hesitate to contact us.

When you need glasses, your optometrist will give you a prescription for corrective lenses. Eyeglass prescriptions can be written in different formats, usually in horizontal rows. The first row is for the right eye (OD), and the second row is for the left eye (OS). Each row contains three values: Sphere (SPH), Cylinder (CYL), and Axis.

The SPH number corrects nearsightedness (indicated with a minus sign) or farsightedness (indicated with a plus sign). The CYL and Axis numbers correct astigmatism. There may also be an ADD field for reading power in bifocal or progressive lenses.

Some eyeglass prescriptions include the pupillary distance (PD) measurement, which is the distance between your pupils. PD is important for determining the optical center of the lens for clear and accurate vision.

Eyeglass prescriptions typically expire within 1-2 years, varying by state regulations. Please note that all orders for prescription glasses are final, and solos® is not responsible for any errors in entering your prescription information when placing an online order.

If you provide an external prescription to solos® for lens production and are dissatisfied with the outcome, solos® is not responsible for any costs associated with changing the lenses.

External prescriptions must be valid, include your full name, and the full name of the prescribing optometrist.

You have the option to use your camera to capture a photo of your written prescription or upload an image, but it is not mandatory.

As each pair of glasses is customized to your prescription, we cannot offer exchanges for prescription items due to change of mind. If the prescription provided by an external optometrist is incorrect or no longer valid, purchasers acknowledge that solos® is not liable for the cost of a remake and is not responsible for any indirect or consequential losses.

or prescription lenses orders placed on our website, if you would like a different index or finish on the lenses, this will incur an additional cost as this will be considered a custom order from our lab.

All Argon default prescription orders placed on our website, come from our warehouse where the lenses are pre-cut. If you would like a different lens index or your prescription out of bounds for 1.6 lenses index , this may incur an additional cost as this will be considered a custom order from our lab. Orders generally take around 14 business days for processing and to be shipped out but delays may occur which are outside solos®’s control.

Once your order has been sent, please allow 3-10 days for postage. If collecting in store, a member of the team will be in touch once the glasses have passed our quality control checks and are ready to be collected.

Promotion of Free Prescription Lenses Offer

Where you are taking up solos®’s Free 1.6 index prescription Lenses offer for Argon collection, you acknowledge that:

• Standard frames and lenses pricing applies;

• Offer only applies when you purchase 1 pair of optical glasses; and

• The offer cannot be used in conjunction with any other deal, discount, or promotional offer.

Argon default prescription orders placed on our website before December 2023 are fulfilled from our warehouse with pre-cut lenses. If you require a different lens index or your prescription falls outside the range for 1.6 lenses, there may be an extra cost as it will be treated as a custom order from our lab.

The higher the refractive index, the more light is bent by the material and the thinner the lens can be for a given power. Air has a refractive index of 1, and water is 1.33. A standard index plastic spectacle lens’ refractive index is 1.5. A mid-index lens of refractive index 1.6, approximately 20% thinner than a standard lens. A high-index lens of refractive index 1.67 will be approx. 33% thinner, whereas a lens with a refractive index of 1.74 will be around 42% thinner.

The limits are currently set at -8.00 to +4.00 for 1.6 Lens , -12.00 to +6.00 for 1.67 lens, -and -15.00 to +10.00 for 1.74 lens.

To check that the limits are working properly, follow these steps

1. Select ENTER MANUALLY at the prescription screen
2. Select anything between -8.00 to +4.00 and PD>24/26/28/32/35, you will be see 1.6 lenses the selection screen.
3. Select SPH>-8.00 or +4.00, You will only see 1.67 or 1.74 lenses in the selection screen, as it is out of bounds for 1.6 lens.
4. Select SPH>-12.00 or +6.00, You will only see 1.74 lenses in the selection screen, as it is out of bounds for 1.67.

We recommend that all SPH>-8.00 or + 6.00 are purchased with our Thin & Light, 1.67 index lenses or above.

solos® provide 1.6, 1.64 and 1.74 prescription lenses, also with blue blocker lenses, Photochromic w AR and Polarized Backside AR.

Additional lens enhancements, frame upgrades and accessories are extra.

Please make sure all information that you have entered is correct and matches your prescription.  We are not responsible for any damage, delays, additional fees or other issues caused by incorrect information entered in your order.

Glasses Prescription (SPH)

Your glasses prescription can be measured by an optometrist (OD) or ophthalmologist (MD), but the information belongs to you and you should leave the doctor’s office with a copy of your glasses prescription. The glasses prescription can be used for any kind of prescription lenses on any kind of eyeglasses; your glasses prescription is not restricted to glasses that may be recommended by the doctor.

Also, be sure to ask the doctor to measure your pupil distance and write that down on the eyeglasses prescription as well. If you have your eyeglasses prescription with your pupil distance when you leave your eye doctor’s office, then you can buy glasses with that prescription at any eyeglasses store.

Once you have your glasses prescription, you can submit your prescription to us. We can read your eyeglasses prescription and then help find the best prescription eye glasses lens for you. For multifocal orders, we require that you send your prescription to us.

Eyeglasses prescriptions have a certain format that is typically followed. The first line of your glasses prescription is always for the right eye, sometimes designated the OD. The second line is for the left eye, sometimes designated OS. The glasses prescription for each eye is divided into Sphere, Cylinder, and Axis values. It is common to have no values for any one of these, in which case you might see the letters PL or plano, or to have values for all of these. Sometimes the eyeglasses prescription may say OU which means both eyes.

Pupil Distance PD

An accurate pupil distance is a required measurement in order to make prescription glasses. Your adult PD never changes, and it averages 60 millimeters (mm) for women, and 64 mm for men. Sometimes your eye doctor will write your PD for each eye (for example 33/34, called a monocular pd). Or, the eye doctor may write the PD as 67/64. This means that your PD for distance vision (or DPD) is 67, and for near vision (or NPD, for reading eyeglasses or multifocal lenses) it is

If you are not satisfied with the eyeglasses you have ordered from us, you may return them as described below. Accessories, other than eyeglasses, that are unused and in their original condition can also be returned as described below.

 As pioneers in smartglasses technology, we have found that the most effective way to introduce our products is through real-life experiences. Allowing individuals to use our smartglasses in practical, everyday situations adds a deeper level of meaning and value, as attested by our existing users.

With our unwavering commitment to prioritizing customer experience, we have implemented the "Complimentary Shipping, Hassle-Free Returns" policy.

We encourage our customers to try our products first-hand and assess how they enhance their daily lives. If our products meet your expectations and prove beneficial, we congratulate you!

We eagerly await your feedback and insights into your specific use cases. However, if our products do not meet your needs, there's no need to worry.

Our Returns & Refund Policy applies exclusively to products that have been directly purchased from our solos Online Store (https://solosglasses.com/). To initiate a return, the procedure must be initiated within 14 days from the date the item was delivered. For products purchased from other retailers, we can provide assistance with warranty support.

To be eligible for a refund of your product purchase, please contact our Customer Services team at cs@solosglasses.com. Kindly provide them with your Order Number and the Serial Number of the product.

After your refund request is approved, we will proceed to upload the return label to Shopify. Kindly pay attention to your Shopify notifications. Please ensure that you ship the return item(s) within 14 days of receiving the return label.

As per our Return and Refund Policy, you are eligible for a full refund on the smart glasses and frame. However, please note that the prescription lenses are customized and cannot be refunded in cash. Instead, the cost of the prescription lenses will be converted into store credit at Solos Smartglasses. You can utilize this store credit for future purchases on our online shop.

If you've purchased Solos glasses at the listed price of USD249.0, along with prescription lenses priced at USD59.9, your total payment was USD249.0 + USD59.9, which equals USD308.9. In such cases, we are pleased to refund the full amount you paid for the Solos glasses in cash. However, please note that since prescription lenses are meticulously crafted to meet your specific requirements, the refund for the lenses will be provided in the form of a Store Cash Coupon. This coupon can be utilized for your subsequent purchase. Solos remains committed to delivering this user-friendly refund process, even for custom lenses.

If you've purchased Solos glasses at the listed price of USD249.0 and have received discounted prescription lenses at no additional cost (with an actual listed price of USD39.9), your total payment amounted to only USD249.0. In this particular situation, if you opt for a refund, we will reimburse you with the price of the Solos glasses, deducting the listed price of the prescription lenses, in cash (USD249.0 – USD39.9), which equals USD209.1. It's important to note that since we can exclusively provide refunds for the lenses in the form of a Store Cash Coupon, you will receive a Store Cash Coupon with a cash value of USD59.9 for your subsequent purchase. Solos is steadfast in providing this user-friendly refund alternative, even for custom lenses.

Manufacturing and Other Defects

If you feel there is a manufacturing error, return the glasses for inspection within the 30 days warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge.

Issues with your smartglasses

If you're having trouble with your new solos® product, please visit "How to use solos®" or contact us.