solos is dedicated to offering a convenient and reliable online shopping and delivery service experience. Simply select your products and destination, and we will take care of the rest.
The shipping charge is displayed in your shopping cart at the time of your order. We package and ship your order as soon as we get credit card authorization and verification.
P.O. box or Hotel addresses are not accepted. Please fill in a valid mobile phone number for the delivery notification by the carrier.
Your shipping rate will be automatically calculated upon order confirmation (before payment) by entering the shipping destination.
Shipping rate by region
1) US & Canada:
On order amounts above USD199, enjoy FREE standard shipping
Order amounts under USD199, $45 Fixed Rate
2) Hong Kong SAR, China:
Free Standard Shipping on all order amounts.
3) Rest of World:
Shipping Rate calculated at checkout.
Note:
- Delivery times are estimates only and cannot be guaranteed. Payment and address verification may take extra working days and delay the processing of your order. We are not responsible for delays involving customs clearance.
- We are unable to change your delivery address once an order has been placed.
Tax
Customs or import duties applied to the parcel upon reaching its destination are outside Solos’ control and are the sole responsibility of the customer. For customers that reject their parcel due to not paying the customs and import duties by the deadline, such parcels will be abandoned by the destination's carrier. NO REFUNDS will be made for the entire order and shipping charge. To determine the potential cost in advance, please contact your local customs office.
Delivery Time
Your order will typically be processed within 1-2 business days at our fulfillment center(s). However, please note that during the end of the calendar year, there may be seasonal factors that could cause a delay in order processing.
After you place an order for prescription lenses, we require approximately one week to customize them according to your specifications. Once the lenses are completed, we will ship the item(s) within one week.
Once your order is in the hands of the carrier, we will promptly send you an email with the tracking details. From that point onwards, you can expect your package to arrive within 5-7 business days, barring any weather-related delays.