Frequenty Asked Questions About Solos Smartglasses

Currently, we have 2 mode for SolosChat™: One is SolosChat™ and SolosMessage.

SolosChat™:

Press and hold the virtual button on the right temple or press and hold the SolosChat™ button on the app. After hearing the "Ding" sound, you can start asking questions to ChatGPT. Once you asked the question, release the virtual button and ChatGPT will read the response to you.

SolosMessage:

Press and hold the virtual button or press and hold the SolosChat™ button on the app to send email or message by speaking a simple instruction. SolosMessage will then generate and read the complete message to you. Click "send email" or "send message" to instant send the message or email.

SolosChat offers an expanded range of languages, including English, German, French, Italian, Spanish, Cantonese, Mandarin, Putonghua, Japanese, and Korean. Portuguese Russian, Ukrainian, Turkish, Indonesian, Philippines, Dutch, Hindi, Arabic, Swedish, Polish, Thai, Vietnamese, Czech and Greek.

Currently, we have 4 types of translation model is: Listen, Listen/Text, Group, Group/ Present to facilitate different use cases in real life.
   
Listen Mode:
When you wear Solos® smartglasses and someone speaks a different language in front of you, Solos® translates their words and lets you hear the translation in your language. It's perfect for chatting one-on-one with someone who speaks another language.
 
Listen/Text Mode:
Speak in your language, and Solos® smartglasses will show the translation as text on your phone. It's great for situations where you need to show someone else what you're saying, like telling a taxi driver where you want to go. Just speak and show the text.

Group Mode:
In conversations with multiple people speaking different languages, Solos® translates for everyone in real time. Everyone can speak and listen in their own language, making it ideal for multilingual meetings or discussions.

Group/Present Mode:
For presentations, the speaker talks in their language, and Solos® translates it for the audience into their languages, both as sound and text. This way, everyone understands the presentation, no matter the language they speak.

We currently supports 25 languages include English, German, French, Italian, Spanish, Cantonese, Mandarin, Putonghua, Japanese, and Korean. Portuguese Russian, Ukrainian, Turkish, Indonesian, Philippines, Dutch, Hindi, Arabic, Swedish, Polish, Thai, Vietnamese, Czech and Greek.

To participate in the SolosTranslate / Group mode through a web browser, you must ensure that the device grants the browser access to the microphone. Here are methods to enable microphone access on different web browsers:

Safari Browser
1. Open iOS Settings: Begin by locating and opening the "Settings" app on your iOS device.
2. Scroll to 'Safari': Within the Settings menu, scroll until you find "Safari" and tap on it to access specific settings for Safari.
3. Microphone Permissions: In Safari's settings, look for the "Microphone" option. Tap on it to adjust microphone permissions.
4. Enable 'Ask' or 'Allow': You will see options for how Safari handles microphone access. Choose "Ask" to get a prompt every time the SolosTranslate / Group mode tries to use the microphone, or "Allow" for uninterrupted access without prompts.
5. Join SolosTranslate / Group

Chrome Browser:
1. On your Android device, open the Chrome app
2. To the right of the address bar, tap More Settings.
3. Tap Site Settings.
4. Tap Microphone.
5. Tap to turn the microphone on.
(If you see the site you want to use under Blocked, tap the site Access your microphone Allow.)
6. Join SolosTranslate / Group

Other Browsers
If you're using a web browser other than above, or prefer to set microphone permissions more broadly:
1. Access Settings: Open the "Settings" app on your device.
2. Navigate to 'Privacy': Scroll down to find and tap on the "Privacy" option.
3. Select 'Microphone': Within the Privacy settings, find and tap "Microphone" to see a list of apps requesting access to it.
4. Find and Enable Your Browser: Look for your browser in the list and toggle the switch next to its name to the on position (turning it green), granting it access to the microphone.
5. Join SolosTranslate / Group

These methods ensure you can enable microphone access for an optimal experience in SolosTranslate / Group mode on browser. Whether using Safari with specific settings or adjusting permissions for a different browser, these steps will help you prepare for participation. Should you need more help or encounter any issues, please consult the solos support page (cs@solosglasses.com).

The translation data is securely stored both in our Solos® server and the OpenAI server. To ensure the safety of the data, all communication between the mobile app and the servers is encrypted using the TLS protocol. This helps to protect the confidentiality and integrity of the transmitted information.

The app currently supports the following languages: English, Mandarin, and Cantonese

Solos Smart Glasses are compatible with most devices that have the following operating systems: Apple iOS 11 and higher, Android OS 8.0 and higher.

Solos smartglasses use Bluetooth connectivity, you can access any app that’s on your mobile device. Examples include:

Music services like Spotify®, Apple Music & YouTube Music.

Voice communication apps like Zello, Zoom, Line, WhatsApp and Skype.

Navigation apps like Google Maps or Waze

Your smartglasses can announce the caller’s name if you try the following steps on your smartphone.

For Android users:

１.Click the “Settings”
２.Tap “Accessibility”
３.Select “Interaction and dexterity”
４.Tap “Answering and ending calls”
５.Simply turn on the option next to “Reader caller”
６.Tap the “Read caller names aloud” on, then select “With Bluetooth or headset only”

For iOS users:

１.Click the “Settings”
２.Tap “Phone”
３.Tap “Announce Calls”
４.Press “Always” to turn on the function
５.Select “Always”, “Headphones & Car” or “Headphones Only” according to your need. Do NOT select “Never”.

AirGo™ mobile app supports both Android and iOS. We will continue to maintain the mobile app updated to enhance new features and customer feedback. The mobile app auto-updating features shall depend on your smartphone setting, so please check your mobile phone setting.

Step 1:
1) Download the Speech Recognition & Synthesis from Google Play Store

Download Link: https://play.google.com/store/apps/details?id=com.google.android.tts

Step 2:
1) Check the "Speech Recognition & Synthesis" setting.
2) Go to the Android settings,
3) Click the "Apps" option 
4) Click "App management"
5) Then, click "Speech Recognition & Synthesis" Double check if “Disable” is shown,
6) Last, go to the "Permission"

Step 3:
1) Make sure the Microphone has permission and allowed to use.

It is possible that you can't find the AirGo™ app in the iOS App Store because the AirGo™ app does not support the country you are located in. Try changing your region on your iOS device before searching with the following steps:

1. Open the Settings app.
2. Tap your name, then tap Media & Purchases.
3. Tap View Account. You might be asked to sign in.
4. Tap Country/Region.
5. Select United States.
6. Review and agree to the Terms & Conditions.
7. Select a payment method and enter your new payment information and billing address.

After changing your region, go to the iOS App Store and search for the AirGo™ App to download.

One of the key features of the AirGo™3 is our patented Whisper™ Technology. This technology is specifically designed to enhance the sound quality by removing ambient noise. By reducing unwanted background noise, the Whisper™ Technology ensures that you enjoy optimal sound clarity and an immersive experience, even in noisy environments. This makes the AirGo™3 an excellent choice for applications that involve conversational AI, such as ChatGPT, as it enhances speech recognition and improves the overall quality of interactions.

Additionally, the AirGo™3 is equipped with dual-direction speakers and an open-ear design. This combination allows you to maintain situational awareness while driving or participating in outdoor sports activities. You can enjoy your favourite audio content without compromising your ability to hear important sounds from your surroundings, prioritizing safety and enhancing your overall experience.

．Choose "Whisper Events" on "MY GLASSES" screen to open Whisper Events settings

．Switch on "Whisper Events"

．Choose "Allow" if Solos AirGo app requests "Send Notifications" permission

．Choose "Allow" if Solos AirGo app requests Calendar Access permission.

．The "Whisper Events" button on "MY GLASSES" screen will be highlighted in RED after it is enabled.

．If the phone is NOT in silent mode, and when an event (nottask) in Google calendar app is about to start, the Solos Smartglasses will read the title of this event automatically.

．Choose "Whisper Messages" button on "MY GLASSES" screen open Whisper Events settings

．Select which IM apps (e.g. WhatsApp) you would like Solos Smartglasses to read the instant message for you.

．The selected IM apps must be installed with account setup properly on your phone, as well as the notification for IM apps are turned on.

．Choose "Pair" if Solos AirGo app requests "Bluetooth Pairing Request" permission

．Choose "Allow" if Solos AirGo app request "Allow Solos AirGo3 to Receive Your iPhone Notifications" permission

．The "Whisper Messages" button on "MY GLASSES" screen will be highlighted in RED after this is enabled

．Keep Solos AirGo app runs in background (DO NOT close the Solos AirGo app) in order to receive the Whisper™ Message

．When receive the IM message (e.g. WhatsApp) next time, Solos Smartglasses will read the message automatically.

If you are experiencing muffled or distorted sound, please follow these steps to troubleshoot the issue:

1) Check if the "Solo Chat" feature is turned on in the app. This feature can sometimes cause the audio to sound muffled.

2) If the Solo Chat feature is enabled, turn it off in the app. Once you have turned off Solo Chat, fully exit or "kill" the app.

After completing these two steps, the distorted sound quality issues should improve and be less muffled be fixed. The muffled audio is typically caused by audio channels conflicting with the Solo Chat feature being active. Turning it off or restarting the app should resolve the issue.

If the issue persists, try restarting the Solos glasses by powering them off and on again while also restarting the Solos AirGo mobile application. This should clear up any potential resource conflicts between the host device (such as a mobile phone, desktop, tablet, etc.) and the Solos glasses.

At Solos, we strive to make the refund process as convenient as possible for our valued customers. We offer two distinct refund scenarios, depending on your purchase:

If you've purchased Solos glasses at the listed price of USD249.0, along with prescription lenses priced at USD59.9, your total payment was USD249.0 + USD59.9, which equals USD308.9. In such cases, we are pleased to refund the full amount you paid for the Solos glasses in cash. However, please note that since prescription lenses are meticulously crafted to meet your specific requirements, the refund for the lenses will be provided in the form of a Store Cash Coupon. This coupon can be utilized for your subsequent purchase. Solos remains committed to delivering this user-friendly refund process, even for custom lenses.

If you've purchased Solos glasses at the listed price of USD249.0 and have received discounted prescription lenses at no additional cost (with an actual listed price of USD39.9), your total payment amounted to only USD249.0. In this particular situation, if you opt for a refund, we will reimburse you with the price of the Solos glasses, deducting the listed price of the prescription lenses, in cash (USD249.0 – USD39.9), which equals USD209.1. It's important to note that since we can exclusively provide refunds for the lenses in the form of a Store Cash Coupon, you will receive a Store Cash Coupon with a cash value of USD59.9 for your subsequent purchase. Solos is steadfast in providing this user-friendly refund alternative, even for custom lenses.

As per our Return and Refund Policy, you are eligible for a full refund on the smart glasses and frame. However, please note that the prescription lenses are customized and cannot be refunded in cash. Instead, the cost of the prescription lenses will be converted into store credit at Solos Smartglasses. You can utilize this store credit for future purchases on our online shop.

If you've purchased Solos glasses at the listed price of USD249.0, along with prescription lenses priced at USD59.9, your total payment was USD249.0 + USD59.9, which equals USD308.9. In such cases, we are pleased to refund the full amount you paid for the Solos glasses in cash. However, please note that since prescription lenses are meticulously crafted to meet your specific requirements, the refund for the lenses will be provided in the form of a Store Cash Coupon. This coupon can be utilized for your subsequent purchase. Solos remains committed to delivering this user-friendly refund process, even for custom lenses.

If you've purchased Solos glasses at the listed price of USD249.0 and have received discounted prescription lenses at no additional cost (with an actual listed price of USD39.9), your total payment amounted to only USD249.0. In this particular situation, if you opt for a refund, we will reimburse you with the price of the Solos glasses, deducting the listed price of the prescription lenses, in cash (USD249.0 – USD39.9), which equals USD209.1. It's important to note that since we can exclusively provide refunds for the lenses in the form of a Store Cash Coupon, you will receive a Store Cash Coupon with a cash value of USD59.9 for your subsequent purchase. Solos is steadfast in providing this user-friendly refund alternative, even for custom lenses.

Answer the call

Press the multi-function button for 1 seconds to answer the phone call on the Solos smartglasses

End the call

Press the multi-function button for 2 seconds to end the phone call.

Reject the Call

Sliding forwards on the right temple to reject the call.

Plese refer the link HERE for more informtaion.

No, multiple store cash coupons cannot be combined for a single purchase. Each coupon is intended for individual use and cannot be used together in a single transaction. However, you can use them separately for different purchases until each coupon expires.

If your purchase total is less than the value of the store cash coupon, the remaining balance can usually be used for future purchases until the coupon expires.

Store cash coupons are non-refundable and cannot be converted back to cash. They are designed to be used exclusively for purchases on our website.

If you have any further questions or need assistance with the refund process or the use of Store Cash Coupons, please don't hesitate to contact our customer service team. You can reach out to us via email at cs@solosglasses.com. Our dedicated team will be happy to help you with any inquiries or concerns you may have. We trust that this detailed explanation clarifies our refund procedure for various purchase scenarios. Solos remains committed to delivering a customer-centric shopping experience, which includes the handling of custom prescription lenses.

Once you receive the return label, we kindly request that you send back the item(s) within 14 days. Prompt return shipping helps us ensure a smooth and efficient return process.

We will provide a return shipping label for your convenience, so you won't need to worry about the return shipping costs. Simply affix the label to the package and drop it off at your nearest shipping location.

To expedite the processing of your return, please make sure to securely package the item(s) and include any accompanying accessories, documentation, or original packaging. This helps us efficiently verify and process your return.

Once we receive your returned item(s), our team will promptly process your return. Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.

If your Solos smartglasses are not working or functioning properly, please follow these steps to troubleshoot the issue:

Step 1 : Restart Try restarting your Solos smartglasses. If the issue persists, move on to step 2.

Step 2 : Re-pairing Clean the pairing history on your phone. Then, hold the reset button on your Solos smartglasses for over 8 seconds to perform a reset. Pair your smartglasses with your phone again. If the issue persists, proceed to step 3.

Step 3 : Reinstall Turn off your Solos smartglasses and remove both sides of the temples. Install them again, ensuring there are no gaps between the temples and the frame.

If the issue still persists, please contact our customer service for further assistance. Remember to follow these steps in order and contact customer service if needed.

The Solos smart glasses are accompanied by a 12-month limited warranty. For further information regarding the warranty coverage and terms, please refer to the link provided below.

Warranty Terms & Conditions