Frequenty Asked Questions About Solos Smartglasses

The app currently supports the following system languages: English, Mandarin, Cantonese and Japanese.

Press and hold Virtual Button on the right temple for 8 seconds to power on the glasses until the Notification LED on SmartHinge flashes once in orange / white colour. "Pairing" voice prompt and final double-beep sound is heard to clear all host device pairing list inside the glasses.

If you're unable to locate the solos AirGo™ app in the iOS App Store, it's possible that the app is not available in your current country or region.

To resolve this, you can try changing the region setting on your iOS device:
1. Open the Settings app on your iPhone or iPad.
2. Tap on your Apple ID profile at the top of the Settings menu.
3. Select ""Media & Purchases"" and then tap on ""View Account.""
4. Sign in to your Apple ID if prompted.
5.Scroll down and tap on the ""Country/Region"" setting.
6. Select ""United States"" as the new country/region.
7. Review and agree to the updated Terms & Conditions.
8. Add a valid US-based payment method if prompted.

After changing your region to the United States, go back to the iOS App Store and search for "solos AirGo" to download the app.
Keep in mind that the app may have different features or content availability depending on your location, so be sure to check the app description.

AirGo™ App supports both Android and iOS. We will continue to maintain the mobile app updated to enhance new features and customer feedback. The mobile app auto-updating features shall depend on your smartphone setting, so please check your mobile phone setting.

We kindly recommend you to reset the smartglasses and reconnect again.

To reset your smartglasses, please follow these steps:
1. Press and hold the virtual button for 10 seconds to reset the smartglasses.
2. Reinstall the solos AirGo app.
3. Remove the solos AirGo from your Bluetooth settings.

Once you’ve completed the above steps, please:
1. Connect the smartglasses to your phone or tablet first.
2. Install the solos AirGo app
3. Open the app and follow the registration steps.

If the issue presist, you can reach out to us via email at cs@solosglasses.com. Our dedicated team will be happy to help you with any inquiries or concerns you may have.

All existing solos® smartglasses do not have lens projection or Heads-Up Display (HUD) feature.

Photochromic Lenses:
These lenses automatically darken to provide vision protection when exposed to UV light. They adjust their tint based on lighting conditions, making them suitable for both indoor and outdoor use.

Transition Lenses:
This term is often used interchangeably with photochromic lenses, particularly referring to the specific brand "Transitions." These lenses also darken in sunlight but may have unique features, such as faster activation and improved clarity.

Visit Solos' Lens Guide for more information.

Transitions Gen 8 and Transitions Xtractive lenses are both advanced photochromic lenses designed to adapt to changing light conditions, but they have distinct features tailored for different needs.

Transitions Gen 8:
These lenses are engineered to provide rapid activation and fade-back in a variety of lighting situations. They offer excellent clarity and performance indoors, while dimming effectively in bright sunlight outdoors. Gen 8 lenses are ideal for everyday use, providing a balance between comfort indoor comfort and outdoor protection.

Transitions Xtractive:
Xtractive lenses are designed for better performance in brighter outdoor conditions. Not only are they darker than Gen 8 lenses in direct sunlight, they also provide additional protection from harmful UV rays and blue light. Even inside your car, Xtractive lenses remain active as long as there is UV exposure, making them a great choice for those who spend long time on driving or outdoor activities.

Sunfilter™ lenses utilize advanced photochromic dyes that react to UV light (specifically UV-A radiation) to activate its tint. Under optimal conditions, such as bright midday sun, the lenses reduce light transmission to approximately 12.5%–13.3%, effectively blocking nearly 87% of incoming light and appearing a dark gray tint ideal for bright outdoor environment.

However, lens performance may vary under some circumstances. For example, during periods of lower UV intensity, such as in the evening or on cloudy days, the lens may appear lighter in color, even though it continues to react to any available UV light.

No, polarized lenses themselves do not darken. They are designed to reduce glare and not change hue depending on light conditions. Visit Solos' Lens Guide for more information: https://solosglasses.com/pages/lens

All Solos models come with default non-prescription (Free) lenses.
1. Select the smartglasses model you'd like to purchase.
2. Click on the "Select Lenses and Purchase" button.
3. You’ll be directed to a page of lenses options.
4. Click on the "non-prescription (Free)" will direct you to the checkout page, please ensure if the default lens suit you.
5. If the "non-prescription (Free)" lenses don't suit you, please select the applicable "non-prescription (Paid)" lenses or prescription lenses.
6. Select your option and click on "ADD TO CART", proceed payment to complete your order.

For prescription lenses:
1. Select the model you'd like to purchase.
2. Click on the "Select Lenses and Checkout" button.
3. You’ll be directed to a page selecting "Single Vision ".
4. Enter your prescription details and be sure to upload or attach a copy of your prescription image for us to verify.
5. Click on "SAVE AND CONTINUE" to the page of "Choose Your Lenses"
6. Select and click on the suitbale lens
7. Click on "ADD TO CART" and proceed payment to complete your order.

For progressive lenses:
1. Select the model you'd like to purchase.
2. Look for the "Select Lenses and Checkout" button and click on it.
3. This will bring you to a page where you can select "Digital Progressive ".
4. Enter your prescription details and be sure to upload or attach a copy of your prescription image for us to verify.
5. Click on "SAVE AND CONTINUE" to the page of "Choose Your Lenses"
6. Select and click on the suitbale lens
7. Click on "ADD TO CART" and proceed payment to complete your order.

We offer three types of progressive lenses for you to choose from, along with various lens types (Clear Blue Blocker, Photochromic, Transitions (Gen 8 and Xtractive) and Polarized).
- Premium Progressive - iOT E-Endless Steady: A general-use progressive lens recommended for most wearers.
- Specialty Progressive - iOT Endless Drive: Ideal for those who find their vision worsens at night, suitable for general use.
- Specialty Progressive - iOT Endless Sports: Designed for wearers with low to medium add power (+2), perfect for wrapped sunglasses and dynamic vision.

1. Find the notch near the bridge and insert the lens to the frame.
2. When you insert the lens, make sure the bridge has no space left
3. Push the lens into the frame until firm and a "click" sound is heard.

Watch Solos tutorial video for more information: https://youtu.be/g10yn8jciJg?si=RYk8aIM-pSqdwobY

1. Grab the lens with the other hand and pull it out start from the edge of the frame.
2. The lens will be half-popped out from the frame after a "click" sound is hear.
3. Twist the lens until it is completely off.

Watch Solos tutorial video for more information: https://youtu.be/mltAIUlF-6k?si=eXvKKIz5cA63a3ry

Yes, the customer need to remove the customised lenses or go to your local optical store and have them remove. Please note that Solos is not responsible for any scratches or damage that may occur during the inspection or shipping process when custom lenses are still installed.

Single Vision lenses:
Single vision lenses are used to correct vision for a specific distance, like seeing things up close or far away. These lenses are commonly used for activities such as reading, driving, or looking at objects that are at a fixed distance.

Progressive lenses:
Progressive lenses are designed for people who need different vision corrections for various distances (Pic 1 attached below). They provide a smooth transition between near, intermediate, and distance vision without a visible line on the lens. With progressive lenses, you can see clearly at different distances without needing separate pairs of glasses. The upper part of the lens is for distance vision, the middle part for intermediate vision (like computer work), and the lower part for near vision (such as reading or close-up tasks).

Solos offer 2 types of Transitions® lenses:
- Transitions® Gen 8: The basic choice of leading brand in photochromic lens.​⁣
- Transitions® Xtractive: Stays darker in the car, offering enhanced UV protection for outdoor activities.​⁣

Solos AirGo™ V showcased the Krypton Collection, which features the camera on the front frame that allows users to take photos and query through AI tool built into the Solos AirGo™ App.

Explore Solos Krypton Collection here. 

Solos sunglasses collection, Xeon Collection, is designed to accommodate different head and face shapes. The models all come with default sunglasses lenses that provide effective protection from UV light and high-energy blue light. This makes them ideal for outdoor activities, especially during extended time of sun exposure, to provide enhanced visual comfort and clarity in bright sunlights.

Each model offers a variety of frame color options to suit different personal styles and preferences. They are designed to provide a comfortable, secure fit for all-day wear, making them a versatile choice for both daily use and active outdoor pursuits. Customisation on lenses is also applicable for all the smart sunglasses models.

Explore Xeon Collection here.

Solos eyeglasses collection is designed for users looking for versatile glasses for everyday wear, with lenses could be customised to suit both outdoor and indoor needs. Solos offers a wide range of frame designs, from rectangular to semi-rounded silhouettes, to fit different face shapes and personal styles.

Learn more for Eyeglasses Collection here.

The Helium 1 model is tailored to international fit, especially for American, European and other western individuals fitting.

The Helium 2 models are mainly designed for Asian fit, with different dimensions in frame size and temple length.

Explore Helium Collection here.