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Technical Support

How to enable the microphone for SolosTranslate™ / Group Mode on Web Browser?


To participate in the SolosTranslate / Group mode through a web browser, you must ensure that the device grants the browser access to the microphone. Here are methods to enable microphone access on different web browsers:

Safari Browser
1. Open iOS Settings: Begin by locating and opening the "Settings" app on your iOS device.
2. Scroll to 'Safari': Within the Settings menu, scroll until you find "Safari" and tap on it to access specific settings for Safari.
3. Microphone Permissions: In Safari's settings, look for the "Microphone" option. Tap on it to adjust microphone permissions.
4. Enable 'Ask' or 'Allow': You will see options for how Safari handles microphone access. Choose "Ask" to get a prompt every time the SolosTranslate / Group mode tries to use the microphone, or "Allow" for uninterrupted access without prompts.
5. Join SolosTranslate / Group

Chrome Browser:
1. On your Android device, open the Chrome app
2. To the right of the address bar, tap More Settings.
3. Tap Site Settings.
4. Tap Microphone.
5. Tap to turn the microphone on.
(If you see the site you want to use under Blocked, tap the site Access your microphone Allow.)
6. Join SolosTranslate / Group

Other Browsers
If you're using a web browser other than above, or prefer to set microphone permissions more broadly:
1. Access Settings: Open the "Settings" app on your device.
2. Navigate to 'Privacy': Scroll down to find and tap on the "Privacy" option.
3. Select 'Microphone': Within the Privacy settings, find and tap "Microphone" to see a list of apps requesting access to it.
4. Find and Enable Your Browser: Look for your browser in the list and toggle the switch next to its name to the on position (turning it green), granting it access to the microphone.
5. Join SolosTranslate / Group

More information could be found in the following page: 

These methods ensure you can enable microphone access for an optimal experience in SolosTranslate / Group mode on browser. Whether using Safari with specific settings or adjusting permissions for a different browser, these steps will help you prepare for participation. Should you need more help or encounter any issues, please consult the solos support page (cs@solosglasses.com).

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